John Gabriel Erediano
Customer Service Representative
Dasmarinas
Summary
Dedicated and results-driven Call Service Representative with 5 years of experience in providing exceptional customer service and support. Proficient in handling inbound and outbound calls, addressing inquiries, resolving issues, and upselling products/services to maximize customer satisfaction. A proactive problem-solver with a strong commitment to continuous improvement and achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Finance Representative
Capital One Philippines Support Service Corp.
11.2018 - 01.2019
- Offered competitive commercial banking solutions and retail financing options.
- Coordinated closely with other departments in resolving interdepartmental discrepancies or conflicts affecting customer billing.
Customer Finance Representative
IQor Philippines, Inc.
03.2016 - 07.2017
- Offered competitive commercial banking solutions and retail financing options.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Customer Service Representative
IQor Philippines, Inc.
09.2014 - 07.2015
- Provided exceptional customer service, handling disputes professionally and efficiently to maintain positive client relations.
- Contributed to team success by sharing best practices and collaborating on cross-functional initiatives related to finance operations.
Travel Specialist
Philippine Explorer Mosconi Travel & Tours
10.2012 - 10.2014
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
- Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
Sales Clerk
Sports Central (Manila), Inc.
03.2012 - 07.2012
Cook
Stanbake Marketing Corporation
10.2011 - 01.2012
Factory Worker
H R Team Asia, Inc.
04.2011 - 04.2011
Service Crew
Eddie G Foods Corporation
07.2007 - 08.2007
Education
Bachelor of Arts in Hotel and Restaurant Management -
International School For Hotel And Restaurant Management
Bacoor, CaviteSkills
Strong analytical skills to identify issues, evaluate options, and implement solutions efficiently
Capacity to thrive in a fast-paced environment and adjust to changing priorities and customer needs
Capacity to thrive in a fast-paced environment and adjust to changing priorities and customer needs
Timeline
Customer Finance Representative
Capital One Philippines Support Service Corp.
11.2018 - 01.2019
Customer Finance Representative
IQor Philippines, Inc.
03.2016 - 07.2017
Customer Service Representative
IQor Philippines, Inc.
09.2014 - 07.2015
Travel Specialist
Philippine Explorer Mosconi Travel & Tours
10.2012 - 10.2014
Sales Clerk
Sports Central (Manila), Inc.
03.2012 - 07.2012
Cook
Stanbake Marketing Corporation
10.2011 - 01.2012
Factory Worker
H R Team Asia, Inc.
04.2011 - 04.2011
Service Crew
Eddie G Foods Corporation
07.2007 - 08.2007
Bachelor of Arts in Hotel and Restaurant Management -
International School For Hotel And Restaurant Management