John Francis Estrella
Food Service Supervisor
8519 219 St. NW Edmonton
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Qualified food service professional bringing more than 10years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Edo Japan
04.2022 - Current
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
FOOD SERVICE SUPERVISOR
Tim Hortons
1 2018 - 04.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Served guests promptly to ensure food remained at proper temperatures.
- Resolved problems promptly and escalated larger concerns to management.
- Maintained safe food handling standards at all times.
- Ensured that work place is properly cleaned and organized.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Assisting Managers in doing monthly inventory and ordering.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Sandwich Maker
KITCHEN STAFF
02.2015 - 02.2018
- Regularly checked the refrigerators and freezers to assess the temperatures, making sure that were functioning properly and that food had not spoiled.
- Sliced, served and packaged specialty meats, salads and cheeses.
- Effectively cleaned all kitchen equipment upon shift completion to prevent food borne illness.
- Mentored new kitchen employees in most effective cleaning and sanitation techniques.
- Ensured that “first in, first out” theory was followed so that food was used prior to its expiration date.
- Mentored new kitchen employees in most effective cleaning and sanitation techniques.
- Checked completed orders for accuracy and bagged meals for carrying.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
LINE COOK
Chowking Food Corp Makati Philippines
09.2012 - 05.2013
- Preparing all ingredients needed in day to day operation.
- Ensures that all kitchen equipment is in good condition and works well.
- Following all safety standards and reduce food wastage by following recipe.
- Adhered to quality expectations and standards
- Utilized hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.
- Completed opening and closing checklists according to set standards.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Team Member ( Food Server )
Ruby Tuesday
04.2008 - 04.2012
- Answered questions about menu selections and made recommendations when requested.
- Anticipated and addressed guests' service needs.
- Politely answered phones promptly and recorded and confirmed reservations.
- Maintained safe food handling standards at all times.
- Served guests promptly to ensure food remained at proper temperatures.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Delivered exceptional, friendly and fast service.
- Greeted guests in pleasant and courteous manner.
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Science - Hotel and Restaurant Management
Malolos City Bulacan Philippines
Skills
Cooking procedures
Effective multi-tasker
Food preparation techniques
Service-oriented
Works well under pressure
Food safety understanding
- Hygiene practices
- Food Preparation
Computer application knowledge
Strong communication skills
Staff leadership
Certification
Food Handler Certification - 2021-01-26
Timeline
Food Service Supervisor
Edo Japan
04.2022 - Current
Sandwich Maker
KITCHEN STAFF
02.2015 - 02.2018
LINE COOK
Chowking Food Corp Makati Philippines
09.2012 - 05.2013
Team Member ( Food Server )
Ruby Tuesday
04.2008 - 04.2012
FOOD SERVICE SUPERVISOR
Tim Hortons
1 2018 - 04.2022
Bachelor of Science - Hotel and Restaurant Management
Malolos City Bulacan Philippines
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