John Florian Orbigo
Antipolo City, Rizal
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
10
10
years of professional experience
Work History
Pharmacy Manager
Watsons Personal Care Store
06.2013 - 12.2023
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and pharmacy assistants to deliver exceptional patient care and service.
- Trained probationary pharmacists to regular and newly hired pharmacy personnel.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, having a growth in sales of 10-20%, controlling expenses or shrinkage and operational expenses below 10% to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients having a 95% customer satisfaction rate and above.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Ensured safe working environment, adhering to strict health and safety guidelines.
Pharmacist Supervisor
Watsons Personal Care Store
09.2013 - 06.2018
- Provided mentorship to junior pharmacists by sharing expert knowledge on disease state management, drug interactions, dosing adjustments, and proper medication administration.
- Evaluated employee performance regularly with 90% regularization rate and high retainment, offering constructive feedback and promoting professional development opportunities.
- Collaborated with healthcare professionals to develop personalized medication plans, optimizing therapeutic outcomes for patients.
- Demonstrated strong commitment to patient privacy by maintaining strict adherence to HIPAA regulations and implementing secure data management practices.
- Ensured accurate medication dispensing through rigorous quality control procedures, reducing errors and enhancing patient safety.
Education
Bachelor of Science - Pharmacy
03.2013
Skills
- Patient education and counseling
- Prescription verification
- Pharmacy operations management
- Workflow optimization
- Staff training
- Medication dispensing
- Personnel management
- Staff scheduling
Timeline
Pharmacist Supervisor - Watsons Personal Care Store
09.2013 - 06.2018
Pharmacy Manager - Watsons Personal Care Store
06.2013 - 12.2023
University of Santo Tomas - Bachelor of Science, Pharmacy
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