John Ferlou Francisco
Taguig City,NCR
Summary
Detail-oriented Fraud Prevention Analyst with strengths in fraud detection and analysis. Implements robust strategies to identify and mitigate fraud schemes, enhancing customer trust and satisfaction. Drives improvements in customer service through effective resolution of inquiries and complaints.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Fraud Prevention Analyst
Foundever
Makati City
04.2022 - Current
- Conducted thorough investigations into reported cases of fraud, gathering evidence to support findings.
- Documented all fraud investigations and outcomes, creating a knowledge base for future reference.
- Resolved customer product inquiries and complaints to enhance satisfaction and loyalty.
Education
Bachelor of Secondary Education Major in English
University of Antique
Tibiao01-2021
Skills
- Fraud detection
- Knowledge of fraud schemes
- Investigative techniques
- Analytical thinking
- Decision making
- Computer literacy
- Customer service
Languages
English
Advanced
C1
Certification
- [Fraud Prevention Analyst] certified
Hobbies and interests
- I love writing poem, essay and any literary pieces.
- I love travelling and exploring new places, foods and cultures.
References
- Harcleo Matore - 09978665498
- Judy Ann Molina - 09129403352
Timeline
Fraud Prevention Analyst
Foundever
04.2022 - Current
Bachelor of Secondary Education Major in English
University of Antique