John Excel Mugar
Mandaue,Opao
Summary
Extensive experience in customer service support via phone, chat, and email, effectively addressing inquiries and resolving issues. Proven ability to drive sales through effective communication and persuasive techniques. Strong problem-solving skills with a focus on customer satisfaction and retention. Demonstrated success in managing high-volume interactions while maintaining quality service standards.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Foundever
Cebu City, Apas
07.2025 - 01.2026
- Assisted customers with product-related questions, feedback and complaints.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Built rapport with customers through courteous and professional communications.
Customer Service Representative
Concentrix
Mandaue City , Bakilid
11.2024 - 01.2025
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
Customer Service Representative
Ttec
Cebu City , Apas
01.2024 - 09.2024
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Technical Support Representative
Techmahindra
Cebu City, Apas
10.2022 - 12.2023
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Conducted tactical troubleshooting to identify faults.
- Logged detailed records of customer interactions, issues, and resolutions in a database.
Education
Senior Highschool Graduate - ICT PROGRAMMING
Benedicto college
Mandaue, Bakilid 08.2018 - 03.2020
Skills
- Customer relationship management
- Inbound call management
- Client interaction
- Problem solving
- Patience and persistence
- Email communication
- Email correspondence
Timeline
Customer Service Representative
Foundever
07.2025 - 01.2026
Customer Service Representative
Concentrix
11.2024 - 01.2025
Customer Service Representative
Ttec
01.2024 - 09.2024
Technical Support Representative
Techmahindra
10.2022 - 12.2023
Senior Highschool Graduate - ICT PROGRAMMING
Benedicto college
08.2018 - 03.2020