JOHN EUGENE F. MERCADO
Manila
Summary
Experienced and skilled in Property Management with a demonstrated history of working with different property management companies. With 18 years of experience in Property Management.
Overview
18
18
years of professional experience
Work History
Sr. Manager, Cluster Head for Property Management
Robinsons Land Corporation (RLC Residences)
Mandaluyong, San Juan, Makati
05.2022 - Current
- Responsible for the effective and efficient implementation of operational procedures across all of the managed properties and start-up projects.
- Supervising the Property Managers pertaining to all areas of operations.
- Coordinates with Property Owners and/or Developers and the Board of Directors of Association, attends Board of Directors and General Management Meetings and provides information related to the best practices implemented in all managed properties.
- Acts as consultant for property management operations to share with the various client best solutions and remedies to operational concerns and requirements of the project.
- Responsible for the proper assumption of new accounts and start up projects, including but not limited to staffing requirement; setting up of company's operational system; preparations of startup funds for the Corporation and other operational concerns.
- Monitors strict implementation of Emergency Preparedness Program, Energy Conservation Program and Preventive Maintenance in all managed properties.
- Reviews and assists in the preparation of correspondences, monthly reports, and OPEX and CAPEX budgets of projects.
- Sees to it that collections of Condo Dues and other special assessments of projects are up to date and initiates remedies on delinquent accounts.
- Meets with all Property Managers as frequently as possible to discuss problems being encountered to address all issues and concerns affecting the property's operation.
- OTHER ASSIGNMENTS:
- Assigned as Lead for the Standardization of Policies and Procedures for Property Management and Condominium Corporations.
- ADHOC Function - Condo Corp. Secretariat
- Board of Trustees of the Developer for various Condo Corp.
- Point Person for PMO Department in coordination with other RLC Residences Department
- Assigned as Speaker for the RLC Residences in the UMAK Internship Program
Operations Manager/Custer Head
Federal Property Management Corporation (FPMC)
Pasay and Manila Projects
08.2020 - 04.2022
- Operations Management
- Monitor all managed properties' compliance to both company and government requirements;
- Represent the company in all board meetings, town halls, general membership meetings as well as during emergency situations in the managed properties;
- Conduct monthly inspection on all managed residential properties;
- Suggest and/or share the successful implementation of innovations between managed properties;
- Report all updates, issues and concerns, and achievements to the Operations Head and General Manager;
- Assist the Property Manager in monitoring and following up the pending construction deliverables of the developer;
- Spearhead the completion of the Property Management Automation Project;
- Acquire feedback through the dissemination of client surveys to board of directors of all properties;
- Coordinate with Federal Land's different departments regarding issues and concerns affecting normal property operations;
- Issue memos to all properties regarding reminders, company updates, or announcements.
- Financial Management
- Conduct a review of OPEX and CAPEX for all projects with the Property Managers
- Monitor the collection efficiency of association dues and utilities;
- Assist the Property Managers in monitoring payments for contractors, service agreements, and permits renewal;
- Ensure collection for payment of employee salaries and management fees of all properties;
- Assist in drafting the head office's annual OPEX Personnel Management;
- Personnel Management
- Ensure that all properties have complete manpower requirements managing the site;
- Act as the Property Manager if the existing Property Manager is on extended leave or has already left the company wherein the Property Manager Reliever is also assigned elsewhere;
- Conduct mid-year performance review and annual performance appraisal to all Property Managers;
- Issue and review notices of explanation sent to all Property Managers;
- Mentor the Property Managers to better manage their respective properties.
- Other Assigned Task
- Assist in writing business proposals, formulating costing of services, negotiating deals, and reviewing service contracts for new business prospects.
- Preparation/Creation of Management Agreement
- Part of the Security Group Contracting Committee
- A Subsidiary of Federal Land, Inc
Property Manager
Federal Property Management Corporation (FPMC)
Bay Garden Club and Residences, Four Seasons Riviera
07.2016 - 08.2020
- Job Summary
- To coordinate with Federal Land, Inc. (FLI) and Federal Property Management Corp. (FPMC) regarding all activities related to the turnover of the property to which he/she is assigned.
- To perform all property management functions and activities for the unit owners.
- To be in common spirit/ideas with FLI and FPMC in the maintenance and enhancement of all developments at the site by being proactive.
- To keep FLI and FPMC informed of the property requirements of the site.
- Functional Duties and Responsibilities
- Strictly enforce approved House Rules and Regulations.
- Constantly review house rules and propose any necessary revisions to property owners.
- Develop a detailed security plan for the property.
- Ensure that the Security Officer-in-Charge (OIC), or in his absence, the Assistant OIC, is able to take over regular operations in the absence of the Property Manager (PM), the Property Engineer (PE), and the Administrative Assistant (AA).
- To keep FLI and FPMC informed of the property requirements of the site.
- Determine housekeeping (cleanliness and order) requirements of the property.
- Ensure that cleanliness and order in the property are maintained at all times.
- Ensure that the PE develops and implements systems necessary to maintain the property and all machinery and equipment in the property.
- Ensure that the Head of Technical Maintenance Personnel is able to take charge of regular operations in the absence of the PM, PE, AA, and Security Officer-in-Charge (OIC).
- Make regular updates to the Operations Head and President for FPMC on all concerns regarding the property.
- Develop a 24-Hour communication system to ensure that all information regarding operations and other unusual incidents are relayed to the PM, and, depending on importance and urgency, to the Operations Head.
- Prepare all requirements and coordinate the schedule of all meetings of the Board.
- Ensure that all government requirements are complied with.
- Determine and implement ways to increase revenues for the property.
- Develop an annual operating and capital expenditures budget for the property, considering all items requiring budget allocation.
- Find a way to have an alternative source of revenue for the Condominium Association to be able to finance special projects to enhance the property.
- Analyze variances between the actual revenues and expenses and the budget.
- Develop and implement activities that will improve harmonious relationships within the property, and between the property and the neighboring communities.
- A Subsidiary of Federal Land, Inc
Property Manager
CBRE Philippines, Inc. (Santos|Knight Frank)
Le Domain Condominium, Acacia Escalades
02.2014 - 06.2016
Acting Property Manager / Associate Property Manager / Property Management Trainee
DMCI Homes Property Management Corporation (DPMC)
Raya Garden Condominiums, Accolade Place Condominium, Dansalan Gardens Condominiums, Tivoli Garden Residences Condominiums
07.2010 - 02.2014
- A Subsidiary of DMCI Homes
Junior Property Manager
Globalland Property Management, Inc. (GPMI)
La Posada at Lakefront, Marina Heights at Lakefront, Marfori Tower at Lakefront (Acting PM), Presidio at Lakefront (Acting PM), Mia Vita Subdivision, Woodberry Subdivision, Castel Del Monte Clubhouse Maia Alta, Courtyards of Maia Alta, Orchards of Maia Alta
04.2008 - 06.2010
- Under Diamond Express
Education
Bachelor of Science - Building Management Technology
University of Makati
05-2008
Skills
- Leadership and Team Management
- Cluster Operation Management
- Documentation and reporting
- Employee coaching and mentoring
- Cross-functional team coordination
Accomplishments
- Runner-Up Best Managed Site – La Posada (Globalland)
- Started the 1st Community Council (DPMC)
- Top 5 Best “Bayanihan” Project – Raya Garden (DPMC)
- Awardee – Complete PM's Report and 1st to Submit Annual Report 2016 (CBRE)
- Author/Contributor of WeManage – FLI/FPMC Property Management System (FPMC)
- Rank No. 1 amongst Property Managers for the year 2018 & 2019 (FPMC)
- Chief of Emergency Response Team for COVID-19 Crisis at Bay Garden Club and Residences (FPMC)
- Promoted as Operations Manager for Residential Properties of Federal Land, Inc. (FPMC)
- Promoted to Senior Manager (RLC Residences) in 2023
PERSONAL DATA
- Birthday: March 13, 1987
- Age: 39
- Religion: Roman Catholic
- Place of Birth: Manila
- Civil Status: Married
- TIN: 255-063-088
- SSS: 34-1041089-2
Timeline
Sr. Manager, Cluster Head for Property Management
Robinsons Land Corporation (RLC Residences)
05.2022 - Current
Operations Manager/Custer Head
Federal Property Management Corporation (FPMC)
08.2020 - 04.2022
Property Manager
Federal Property Management Corporation (FPMC)
07.2016 - 08.2020
Property Manager
CBRE Philippines, Inc. (Santos|Knight Frank)
02.2014 - 06.2016
Acting Property Manager / Associate Property Manager / Property Management Trainee
DMCI Homes Property Management Corporation (DPMC)
07.2010 - 02.2014
Junior Property Manager
Globalland Property Management, Inc. (GPMI)
04.2008 - 06.2010
Bachelor of Science - Building Management Technology
University of Makati