Summary
Overview
Work History
Skills
Websites
Certification
Projects
Timeline
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John Eron Oliveros

Mandaluyong

Summary

I am currently a part of a team that focus on providing service to Microsoft M365/O365 customers. I have leadership experience, as well as the technical acumen to drive issues to resolution. I am very passionate, hungry about Cloud technology and I do possess the technical background which enables me to deliver excellent work.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Senior Operations Specialist

Aeven Philippine Inc
06.2023 - Current


  • Work for Office Online (M365) service team in Aevens' Digital Workplace department. Focusing on managing Exchange services, both on-premises and online for global customers.
  • Consultancy and project implementation of Exchange Servers, Online, and Hybrid configurations
  • Support colleagues with complex cases and handling service requests, changes, or problems.

M365 Engineer

Datacom
08.2022 - 06.2023
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.


Senior Escalation Team Lead

rhipe
08.2020 - Current
  • I manage high performing technical focused team who delivers a timely resolution to MSFT 365 customer issues
  • I work in close partnership with the Senior Leadership team to address knowledge gaps and drive innovation through lean processes, labs creation, and the application of automation to ensure high- quality throughput & performance of the entire escalations team
  • Identify training needs, develop a plan to ensure escalation team is abreast and equip with relevant skill and knowledge to support.

Escalations Team Lead

rhipe
03.2020 - 08.2020
  • I am responsible for leading a team of SME to ensure high quality escalation, support and mentorship are provided for the program's Level 1 support engineer
  • I am accountable for managing the performance, behavior at work, and professional career development of the team.

Senior Support Ambassador II

rhipe
10.2017 - 03.2020
  • Act as primary technical contact and internal consultant to deliver custom solutions for customers including issues escalated to the highest level of management
  • Provides Microsoft O365 (SharePoint Online, Teams, Security and Compliance, Exchange Online) support to small to medium business size customers
  • Develop labs, create training modules to improve processes and to reduce technical skills gaps.

Support Ambassador

rhipe
06.2017 - 10.2017
  • I provide front-line end-user and administrator support for Microsoft 365 customers
  • First point of contact by responding to customer requests on time via phone, email and remote support tool, provides resolutions within predefined SLA timeframes.

Collaboration Specialist

Accenture Inc
05.2015 - 06.2017
  • Performs proactive and reactive management on customer servers in a shared service environment
  • Assumes ownership of cases with different severity and works alongside with vendor to resolve incidents (Mimecast, Symantec Cloud for messaging issues, EMC/NetApp/Dell for HDD and Hardware failure).

Rapid Response Engineer

Accenture Inc.
09.2014 - 05.2015
  • Responds to alerts and performs break/fix support of problems with customer servers
  • Manages and resolves Severity 3 and Severity 4 cases as assigned and/or created thru the alert monitoring system.

Migration Engineer

Accenture Inc.
07.2013 - 02.2014
  • Performs migration tasks from GroupWise messaging system to Microsoft Exchange 2010.

Skills

People Management

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Certification

MS-500: Microsoft 365 Security Administration Associate

Projects

2020 - Developed live Hybrid Exchange 2013 environment.

2024 - Current project, upgrade and migration of Exchange 2013 to Exchange 2019.

2024 - Completed project, assisted in cross-tenant migration.

Timeline

Senior Operations Specialist

Aeven Philippine Inc
06.2023 - Current

M365 Engineer

Datacom
08.2022 - 06.2023

Senior Escalation Team Lead

rhipe
08.2020 - Current

Escalations Team Lead

rhipe
03.2020 - 08.2020

Senior Support Ambassador II

rhipe
10.2017 - 03.2020

Support Ambassador

rhipe
06.2017 - 10.2017

Collaboration Specialist

Accenture Inc
05.2015 - 06.2017

Rapid Response Engineer

Accenture Inc.
09.2014 - 05.2015

Migration Engineer

Accenture Inc.
07.2013 - 02.2014

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John Eron Oliveros