John Er Castro
IT Support Specialist
Siniloan, Province Of Laguna
Summary
A highly motivated person, seeking a position which requires experience in the computer operations and aspires to find an environment where he can utilize his considerable experience in Information Technology and skills in developing and testing new methodologies to be a valuable resource to the company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Results Company, Alaskaland
09.2019 - 03.2020
As a Customer Service Representative, you will be responsible for providing exceptional customer service through various communication channels, actively listening to customer concerns, offering tailored solutions.
Premium Tech Support
Sitel
01.2019 - 03.2022
Tech Support Specialist role involves diagnosing and resolving software and hardware issues, providing excellent customer service, and maintaining a strong technical background.
Content Moderator
Enshored
06.2022 - Current
Content Moderator role involves reviewing user-generated content, ensuring compliance with company policies and guidelines, and maintaining a positive online environment.
Education
Bachelor of Science - Information Technology
Laguna State Polytechnic University
Siniloan, Laguna 04.2020 - 04.2020
Skills
Knowledge in computer Programming Language (C, C, ,
HTML, PHP, SQL)
Technical Sales Support
Able to use English and Tagalog language (oral and written)
Knowledge as Computer Tech (Can do Technical Assistance)
Research
Critical Thinking
Problem Resolution
Fast Learner
Timeline
Content Moderator
Enshored
06.2022 - Current
Bachelor of Science - Information Technology
Laguna State Polytechnic University
04.2020 - 04.2020
Customer Service Representative
The Results Company, Alaskaland
09.2019 - 03.2020
Premium Tech Support
Sitel
01.2019 - 03.2022