John Ephraim Dayrit
Billing / Dispatch Support / Portal Admin
Angles City
Summary
Detail-oriented professional with expertise in portal management, dispatch coordination, and invoice management. Proven ability to enhance information flow and ensure timely updates for improved operational efficiency.
Overview
13
13
years of professional experience
Work History
Billing / Dispatch Support
Origo
07.2023 - Current
- Efficiently monitored and updated various portals to ensure up-to-date information.
- Promptly communicated critical updates to relevant teams for immediate action.
- Handling shared inbox communications, maintaining seamless information flow.
- Responsible for sending invoices to customers in various portals.
- Taking inbound calls for after hours emergency service requests.
Specialist
Majorel
07.2021 - 05.2023
- Provided back office support for Apple, ensuring accurate order fulfillment.
- Managed updates to order quantities and shipping address with precision.
- Handled Tier 2 shipping investigations, resolving delivery discrepancies efficiently.
Customer Service Representative
IQor
11.2020 - 03.2021
- Processed expedited credit card payments, ensuring timely transactions for enhanced customer satisfaction.
- Coordinated scheduled payments for clients, offering tailored solutions for individual financial management.
- Facilitated account closures upon customer requests, maintaining a high standard of service and professionalism
Advance Technical Support
Concentrix
12.2019 - 07.2020
- Manages inbound calls for AT&T, focusing on troubleshooting and resolving issues with mobile devices and services.
- Excelled in diagnosing and addressing customers' technical problems, enhancing satisfaction and service reliability
- Skilled in assessing and recommending optimal plans tailored to customers' needs for enhanced vacation experiences.
Customer Service Representative
IQor
07.2018 - 03.2019
- Resolved customer inquiries efficiently, enhancing overall service satisfaction and loyalty.
- Utilized CRM software to track customer interactions, ensuring timely follow-up and issue resolution.
- Collaborated with team members to streamline processes, reducing response times for customer queries.
Working Environment Management
Nanox JDI
10.2017 - 05.2018
- Developed and implemented environmental management protocols to enhance workplace safety and compliance.
- Conducted regular audits of working environments to ensure adherence to health and safety regulations.
Virtual Assistance
SMVA
09.2013 - 02.2014
- Enhanced online presence by regularly updating social media platforms, increasing engagement and attracting prospective clients.
- Proactively reached out to potential customers through targeted messaging, generating interest and increasing foot traffic to client locations.
Education
Computer And Information Systems
Bachelor of Science in Information System
Angeles City, PhilippinesComputer Technician
Computer Hardware Servicing
Angeles City, Philippines03-2013
Skills
Billing management
Billing support
Order fulfillment
Dispatch coordination
Portal management
Customer communication
Timeline
Billing / Dispatch Support
Origo
07.2023 - Current
Specialist
Majorel
07.2021 - 05.2023
Customer Service Representative
IQor
11.2020 - 03.2021
Advance Technical Support
Concentrix
12.2019 - 07.2020
Customer Service Representative
IQor
07.2018 - 03.2019
Working Environment Management
Nanox JDI
10.2017 - 05.2018
Virtual Assistance
SMVA
09.2013 - 02.2014
Computer And Information Systems
Bachelor of Science in Information System
Computer Technician
Computer Hardware Servicing