John Enrique Santos

IT cloud infra, Bitdefender GravityZone, Cove Data Protection, Atera RMM, O365, Jira

- Site safety officer for CNX Imus site, involved in HR project management, managed workplace safety and security, assisted HR management with their community hub project, and provided IT support to employees. Concentrix Community Hub

- O365, On-premise AD, SCCM, Duo, BlockID, CrowdStrike, Forticlient, Cortex, Netskope, Windows Server Management, IT Asset Management (Hardware)

- O365, On-premise AD, SCCM, Duo, BlockID, CrowdStrike, Forticlient, Cortex, Netskope, Windows Server Management, IT Asset Management (Hardware)

- IT Generalist (Concentrix Community Hub, Imus Cavite)

- ChromeOS, Windows/Mac OS, Citrix, AD, SCCM, RSA Auth, IP Phone and Network troubleshooting, IT Asset Management (Hardware)

- Played a pivotal role in providing technical IT support, deploying thousands of laptops and Chromebooks to ensure business continuity during the COVID-19 pandemic, and skillfully managed IT asset disposal in collaboration with PEZA and BOC. Led workstation setup and IT equipment deployment for a successful building transition.

- the company behind Maya Philippines and Maya Bank (PayMaya)

- O365, On-premise AD, Kaseya, Symantec, Freshdesk, JIRA, Windows/MacOS, Audio/Video equipment management, IT Asset Management (Hardware)

- Provided technical IT support (remote/onsite) and managed IT assets. Oversaw IT service desk operations using JIRA and Freshdesk. Monitored mobile applications (Chikka app, freenet, Talk2ph) through Nagios. Supported events by setting up IT and AV equipment.

- Managed PC and laptop sales, assembly, product inventory, and conducted repairs.

- Playbook Store

- Conducted repairs on PCs and laptops brought in by customers.
- Assembled PCs part by part to meet customer specifications.
- Oversaw the inventory of laptops and PC parts.
- Managed sales of PCs, laptops, and PC components.

- Zagato Corporation (PC Express)