John Emmanuelle Cochico
Recruitment Officer
Hamtic, Province Of Antique
Summary
Dynamic customer service professional with extensive experience at VXI Bridgetowne, adept at resolving complaints and enhancing satisfaction through active listening and problem-solving. Proven ability to manage high-stress situations while maintaining professionalism, contributing to increased customer loyalty and repeat business. Skilled in team collaboration and effective communication.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
8
8
Certifications
Work History
Customer Service Representative
VXI Bridgetowne
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Waiter
Norwegian Cruise Line - Norwegian Sun
08.2022 - 05.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Assistant Waiter
Norwegian Cruise Line - Norwegian Bliss
01.2021 - 05.2022
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience by assisting the assigned Waiter.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Assistant Waiter
Norwegian Cruise Line - Norwegian Dawn
10.2019 - 04.2020
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
Assistant Waiter
MSC Crewing Services Philippines, Inc. - MSC Seaside
06.2018 - 04.2019
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
- Ensured compliance with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Food and Beverage Assistant
Magsaysay Maritime Corporation/Costa Crociere S.p.A. - Costa Luminosa
07.2017 - 03.2018
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Ensured accurate order fulfillment by double-checking items before serving them to customers, minimizing errors and returns.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Snack Steward
Magsaysay Maritime Corporation/Costa Crociere S.p.A. - Costa Luminosa
03.2016 - 03.2017
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
Waiter
City Of Dreams Manila
09.2015 - 03.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waiter
Midas Hotel And Casino
03.2015 - 09.2015
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
No Degree - Food And Beverage Services
Magsaysay Center For Hospitality And Culinary Arts
Times Plaza, 3rd Floor, United Nations Ave, Manila 04.2001 -
No Degree - One-Year Seafarer: Catering/Stewarding
John B. Lacson Colleges Foundation Bacolod
Pauline Village, Alijis, Bacolod City 6100 04.2001 -
Skills
Customer service
Certification
TIPS On-Premise Alcohol Server Training
Timeline
Customer Service Representative
VXI Bridgetowne
09.2024 - Current
Refresher on Basic Training (16 Hours)
05-2023
TIPS On-Premise Alcohol Server Training
04-2023
Waiter
Norwegian Cruise Line - Norwegian Sun
08.2022 - 05.2023
Assistant Waiter
Norwegian Cruise Line - Norwegian Bliss
01.2021 - 05.2022
Assistant Waiter
Norwegian Cruise Line - Norwegian Dawn
10.2019 - 04.2020
Anti-piracy Awareness Training
10-2019
Crowd Management & Safety Training for personnel providing service to passengers in passenger spaces
10-2019
Security Awareness Training
10-2019
Marlins English Language Test
04-2019
Assistant Waiter
MSC Crewing Services Philippines, Inc. - MSC Seaside
06.2018 - 04.2019
Food and Beverage Assistant
Magsaysay Maritime Corporation/Costa Crociere S.p.A. - Costa Luminosa
07.2017 - 03.2018
Snack Steward
Magsaysay Maritime Corporation/Costa Crociere S.p.A. - Costa Luminosa
03.2016 - 03.2017
Ship Security Awareness Training and Seafarers with Designated Security Duties
01-2016
Vessel Sanitation (USPH-HACCP)
12-2015
Waiter
City Of Dreams Manila
09.2015 - 03.2016
Waiter
Midas Hotel And Casino
03.2015 - 09.2015
No Degree - Food And Beverage Services
Magsaysay Center For Hospitality And Culinary Arts
04.2001 -
No Degree - One-Year Seafarer: Catering/Stewarding
John B. Lacson Colleges Foundation Bacolod
04.2001 -