JOHN EMMANUEL UY

Work History

MAROEV Cybersecurity Systems Inc.

Pasig, Metro Manila

06.2020 - 09.2020

Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 30%.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Contacted existing account holders to educate clients, update accounts and maintain detailed client information.
Educated clients on new cybersecurity tools and updated account information to maintain high standards of client service.
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

Trends Group Inc.

Makati, Metro Manila

02.2020 - 05.2020

Completed project documentation, which was created, updated and distributed to all appropriate personnel.
Installed, configured, tested and maintained operating systems, application software and system management tools.
Managed use of various types of databases and configured, installed and upgraded new ones.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Participated in all phases of system development life cycle, from requirements analysis through system implementation.

Trends Group Inc.

Makati, Metro Manila

11.2019 - 01.2020

Developed highly profitable pipeline based on multiple sales penetration techniques.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Increased longevity of school accounts by providing individualized customer service and developing relationships with account holders.
Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate 8 Million(Php) in revenues.
Negotiated prices for products and freights to decrease overall costs by 40%.

Caritas Health Shield Inc.

Quezon, Metro Manila

03.2008 - 10.2018

Contributed to annual revenue of 30M (Php) by selling premium services and developing new accounts.
Provided information such as copay and premium details, pre-approval procedures and available products.
Helped members navigate enrollment process and choose appropriate options.
Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
Resolved problems related to benefits, eligibility and claims.
Maintained full and current understanding of available plans, products and services.
Administered job knowledge assessments and competency testing for certification-level training.
Assisted with development of improved seminars and training materials.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed and maintained courteous and effective working relationships.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Worked with wide age-range of customers to understand needs and provide excellent service.