Basketball
Hi, I’m
JOHNELL EPINO
IT Support Specialist / IT Asset Management / Asset Specialist
Teresa
Summary
Dedicated IT professional with over 7 years of experience spanning BPO and private sectors. Specialized in IT Asset Management and IT Support Specialist, with an expert focus on maintaining data integrity through rigorous audits and lifecycle management using Salesforce, ServiceNow, and M365 Excel. Demonstrated optimization of inventory workflows through precision and automation to enhance operational efficiency.
Overview
15
years of professional experience
Work History
iOPEX Technologies Philippines Inc.
Asset Specialist
12.2025 - Current
Job overview
- Data Management: Conduct regular data audits to ensure high inventory integrity and accuracy.
- Salesforce & Inventory: Update, edit, and add records using Salesforce and M365 Excel, specifically managing and working with Product SKUs to maintain catalog precision.
TASKUS
IT Support (Gatekeeper) - Asset Management Site Lead
03.2021 - 02.2025
Job overview
- Expert in Snow (ServiceNow-ITSM Tool) ticketing system for seamless issue resolution and asset management.
- Skilled in configuring and setting up Mac and Windows devices to optimize operational efficiency.
- Served as Site Point of Contact, Lead, and Gatekeeper for the Asset Inventory Team.
- Managed end-to-end IT asset lifecycle, including acquisition, deployment, utilization, security, and disposal.
- Developed and executed hardware asset lifecycle strategies and advised Procurement on best practices.
- Maintained a comprehensive IT Asset Store with real-time inventory updates for transparency and control.
- Allocated and assigned assets efficiently based on approved requests.
- Handled repair and maintenance tickets via ServiceNow, ensuring minimal downtime.
- Coordinated internal asset movements and managed IT asset returns/disposals ensuring compliance.
- Delivered exceptional end-user support under pressure.
HONG KONG OPTICAL LENS PHIL
IT / Administrator
11.2018 - 03.2021
Job overview
- Manage and monitor network infrastructure to ensure optimal performance and security.
- Troubleshoot hardware and software issues promptly to minimize downtime.
- Configure and maintain servers, routers, and switches for reliable connectivity.
- Assist users with technical support and training on IT systems.
- Maintain accurate documentation of IT assets, configuration, and procedures.
- Perform regular system backups and disaster recovery planning.
AVAS FLOWERS
CSD Staff / Call Center Agent
03.2017 - 05.2017
Job overview
- Responds promptly to customer inquiries via phone, email, or chat with professionalism.
- Escalates complex issues to supervisors or specialized teams when necessary.
LIBERTY FLOUR MILLS, INC.
Production Worker, Utility & Janitor
08.2011 - 06.2016
Job overview
- Operate production machinery safely and efficiently to meet daily output targets.
- Perform routine cleaning and maintenance of work areas and equipment.
- Maintain accurate records of production activities and materials used.
- Keep the work area organized and free of hazards to ensure safety.
Education
University of Rizal System, Antipolo Campus
Bachelor of Science from Computer System Technology
01.2018
University Overview
- Honors: Graduated with high honor, Academic Excellence Award Rank 1.
- Relevant Coursework: Network Connectivity, Hardware Assembly, and Programming (Java, MySQL, PHP, HTML, CSS).
Skills
Inventory & Data: Salesforce, SKU Management, Data Auditing, Asset Inventory
ITSM Tools: ServiceNow, Service Desk Plus
Technical Ops: Workspace One, Zoom, AnyDesk, Teamviewer, AD, GSuite, M365 Excel
Infrastructure: Network Devices, IP Addressing, Ghost Imaging, Biometric Devices, IP Cameras
Dev/Design: HTML, CSS, JavaScript, PHP, Photoshop
ACHIEVEMENTS AND AWARDS
Taskus
Nominated twice in the same year.
- Top IT Support of the Year (March 2022): awarded for passionate allegiance and doing the extra mile in providing exceptional service to every employee. Issued by TaskUs Leaders.,
- Core Value Nominee (January 2022): Recognized for exercising Emotional Intelligence and Continuous Self-Improvement. Issued by TaskUs LWT Senior Leadership Team.,
URS Antipolo Campus
(College of Engineering)
- Academic Excellence Award Top 1: In acknowledgement of achievement for being Top 1 among all Computer System Technology Awardees during SY 2017-2018.,
- Exemplary Academic Performance: In recognition of Exemplary Academic Performance as a Regular Student.
Interests
Hiking
Playing Instruments
Singing
Photography
Watching
Travel or Rides
Timeline
Asset Specialist
iOPEX Technologies Philippines Inc.
12.2025 - Current
IT Support (Gatekeeper) - Asset Management Site Lead
TASKUS
03.2021 - 02.2025
IT / Administrator
HONG KONG OPTICAL LENS PHIL
11.2018 - 03.2021
CSD Staff / Call Center Agent
AVAS FLOWERS
03.2017 - 05.2017
Production Worker, Utility & Janitor
LIBERTY FLOUR MILLS, INC.
08.2011 - 06.2016
University of Rizal System, Antipolo Campus
Bachelor of Science from Computer System Technology