John Dennis Lopez Ocampo
Novaliches,Quezon City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
Sykes Asia
Mandaluyong City
03.2020 - Current
- Anticipated customers' questions and complaints and skillfully handled any concerns for a food delivery app.
Procurement Specialist
Ellora Telecom - Ortigas, Pasig
Ortigas Center, Pasig
04.2019 - 12.2019
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
Sales Specialist
Sargas Inc
Angeles
09.2018 - 12.2018
- Demonstrated product features, answered questions and persuasively overcame objections through cold calling.
Technical Customer Service Representative
iQor
Clark
08.2017 - 03.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Universal Customer Service Agent
Global Payments Processing Centre Inc
Mandaluyong
10.2010 - 03.2013
- Worked as a universal agent, handled customer service and technical support for a financial institution in different countries like USA, Canada, UK and APAC.
Customer Service Representative
ACME BPO Consulting Inc, Broadview Networks
Makati
03.2010 - 09.2010
- Handled billing questions and technical assistance for a Telco company.
Customer Service Representative
Amberbase Solutions
Makati
09.2009 - 03.2010
- Handled billing questions and technical assistance for a Telco company.
Education
Bachelor of Science - Architecture
Don Honorio Ventura College of Arts and Trades
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Don Honorio Ventura College of Arts and Trade – High
01.1999 - 01.2003
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Betis Elementary School
San Nicolas
01.1993 - 01.1999
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Sykes Asia
03.2020 - Current
Procurement Specialist
Ellora Telecom - Ortigas, Pasig
04.2019 - 12.2019
Sales Specialist
Sargas Inc
09.2018 - 12.2018
Technical Customer Service Representative
iQor
08.2017 - 03.2018
Universal Customer Service Agent
Global Payments Processing Centre Inc
10.2010 - 03.2013
Customer Service Representative
ACME BPO Consulting Inc, Broadview Networks
03.2010 - 09.2010
Customer Service Representative
Amberbase Solutions
09.2009 - 03.2010
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Don Honorio Ventura College of Arts and Trade – High
01.1999 - 01.2003
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Betis Elementary School
San Nicolas
01.1993 - 01.1999
Bachelor of Science - Architecture
Don Honorio Ventura College of Arts and Trades
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