JOHN DAVID PUNAY
Marketing Operations Analyst / Quality Assurance Specialist / Telehealth Administrative Assistance
Puerto Princesa City
Summary
A dedicated professional with a history of growth in customer service, quality analysis, and marketing operations. I'm passionate about applying my skills from data analytics to effective communication to contribute meaningfully to a company's success. My experience reflects a commitment to learning and delivering results
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Telehealth Administrative Assistant
Orenda Psychiatry
Puerto Princesa City, Province Of Palawan, Philippines (Remote)
01.2024 - 02.2026
- Coordinated scheduling for patient appointments, optimizing calendar efficiency and reducing wait times.
- Managed electronic medical records system, ensuring accuracy and confidentiality of patient information.
- Assisted in preparing reports and presentations, supporting clinical staff with accurate data compilation.
Marketing Operations Analyst
Hello Connect Palawan
Puerto Princesa City, Palawan
09.2023 - 01.2025
- Optimized marketing campaigns for improved ROI through detailed analysis and strategic adjustments.
- Increased brand awareness through targeted initiatives.
- Improved forecasting capabilities by integrating historical data with predictive modeling techniques, allowing for more informed decision-making processes around budget allocation and resource prioritization.
Quality Analyst Coach
Hello Connect Palawan
Puerto Princesa City, Palawan
11.2022 - 09.2023
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Certified Quality Analyst
Sitel Palawan
Puerto Princesa City, Palawan
01.2021 - 11.2022
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative - Retail & Finance
Sitel Palawan
Puerto Princesa City, Palawan
08.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Business Administration Major in Financial Management
Western Philippine University
Puerto Princesa City, Palawan05.2021
High School Diploma -
Palawan National High School
Puerto Princesa, Palawan07.2018
Primary -
San Pedro Central School
Puerto Princesa, Palawan, Philippines04.2012
Skills
- Campaign management
- Competitive analysis
- Campaign performance tracking
- Microsoft office
- Root-cause analysis
- Improvement recommendations
- Problem-solving
- Call management
- Complaint resolution
Timeline
Telehealth Administrative Assistant
Orenda Psychiatry
01.2024 - 02.2026
Marketing Operations Analyst
Hello Connect Palawan
09.2023 - 01.2025
Quality Analyst Coach
Hello Connect Palawan
11.2022 - 09.2023
Certified Quality Analyst
Sitel Palawan
01.2021 - 11.2022
Customer Service Representative - Retail & Finance
Sitel Palawan
08.2018 - 01.2021
High School Diploma -
Palawan National High School
Primary -
San Pedro Central School
Bachelor of Science - Business Administration Major in Financial Management
Western Philippine University
Personal Information
- Age: 25
- Place of Birth: Palawan
- Father's Name: Zimri Telsforo
- Mother's Name: Noreen Mae Punay
- Date of Birth: 09/18/99
- Gender: Male
- Marital Status: Single
- Religion: Seventh Day Adventist
- Title: Marketing Operations Analyst