John David Ordenes
Bacoor, Province Of Cavite
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Shopee
01.2024 - Current
- Developed strategic relationships with key clients by conducting regular business reviews and identifying growth opportunities.
- Executed targeted marketing initiatives for key clients, enhancing brand visibility and engagement.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Increased client satisfaction with proactive communication and personalized support throughout projects.
- Optimized account strategies by leveraging data analytics to inform decision-making and improve service offerings.
- Built and maintained strong client relationships to drive business growth.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Relationship Manager
Shopee
08.2020 - 12.2023
- Collaborated with clients to troubleshoot concerns, resulting in faster resolution and increased trust.
- Partnered with cross-functional teams to align strategies for improved client service.
- Facilitated open dialogue for improved client trust through regular updates and transparent communication.
- Identified client challenges by conducting thorough assessments and proposing actionable solutions.
- Cultivated strong client relationships by providing personalized support and tailored solutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed strategic plans for day-to-day financial operations.
Corporate Solutions Specialist
BPI AIA Life Assurance Corporation
07.2019 - 08.2020
- Managed deal pipelines from identification through negotiation stages, maintaining organization throughout the process.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Business Development Officer
PhilhealthCare, Inc.
12.2017 - 07.2019
- Organized networking events to connect with industry professionals.
- Coordinated meetings and presentations to showcase offerings to prospective clients.
- Researched competitor activities to stay informed about market trends.
- Generated new business with marketing initiatives and strategic plans.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
Account Coordinator
Campaigntrack Inc
10.2016 - 12.2017
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
Education
Bachelor of Science - Marketing Management
University Of Santo Tomas
Manila, Metro Manila, Philippines06-2016
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Relationship selling
- Sales lifecycle management
- Account management
- Sales quota achievement
- Revenue generation
- Consultative selling
- Proficient in Microsoft Excel and Google Sheets
- Problem-solving
- Sales negotiations
- Relationship building
- Contract negotiation
- Problem-solving abilities
- Sales presentations
- Sales reporting
- Client acquisition
Timeline
Key Account Manager
Shopee
01.2024 - Current
Relationship Manager
Shopee
08.2020 - 12.2023
Corporate Solutions Specialist
BPI AIA Life Assurance Corporation
07.2019 - 08.2020
Business Development Officer
PhilhealthCare, Inc.
12.2017 - 07.2019
Account Coordinator
Campaigntrack Inc
10.2016 - 12.2017
Bachelor of Science - Marketing Management
University Of Santo Tomas
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