Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Cris Aujero

Application Support/Site Reliability Engineer
Caloocan City, Metro Manila

Summary

Experienced Application Support and Site Reliability Engineer with a strong focus on system reliability, incident management, and application performance. Proven ability to adapt, collaborate across teams, and deliver results in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Site Reliability Engineer

Safeway Philtech Inc.
07.2023 - Current
  • Maintain reliability and uptime of enterprise applications through cloud infrastructure and production support.
  • Support containerized workloads on AKS, including deployments, resource tuning, and troubleshooting.
  • Build dashboards and alerts to monitor system health and detect anomalies.
  • Use observability tools to investigate issues and enable real-time monitoring.
  • Lead incident response efforts, participate in on-call rotations, and conduct post-incident reviews.
  • Manage SSL certificate renewals to ensure secure and uninterrupted application communications.
  • Drive continuous improvement through problem management and cross-functional collaboration.

Application Support Engineer

Safeway Philtech Inc.
05.2020 - 07.2023
  • Resolved escalated technical issues for a cloud-based e-commerce platform, ensuring minimal downtime.
  • Managed incidents and problem records via ServiceNow, including root cause analysis and long-term fixes.
  • Used KQL, Azure SQL, and MongoDB to investigate and validate application and infrastructure issues.
  • Maintained SSL certificates to ensure secure system connectivity.
  • Collaborated with cross-functional teams to implement and deploy fixes.
  • Created support documentation to improve troubleshooting and knowledge sharing.

Application Support Engineer

Accenture
09.2018 - 01.2020
  • Used MSSQL to analyze data and troubleshoot backend issues.
  • Managed incidents in BMC Remedy, ensuring SLA compliance.
  • Monitored logs and performance to identify system anomalies

Education

Bachelor of Science - Information Technology

University of The East
Caloocan City, Metro Manila, Philippines
04.2001 -

Skills

Azure Kubernetes Service (AKS)

Certification

Microsoft Certified: Azure Fundamentals (AZ-900)

Timeline

Site Reliability Engineer

Safeway Philtech Inc.
07.2023 - Current

Microsoft Certified: Azure Fundamentals (AZ-900)

01-2023

Application Support Engineer

Safeway Philtech Inc.
05.2020 - 07.2023

Application Support Engineer

Accenture
09.2018 - 01.2020

Bachelor of Science - Information Technology

University of The East
04.2001 -

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John Cris AujeroApplication Support/Site Reliability Engineer