John Conrad Yarin
Call Center Represnentative
San Mateo. Rizal
Summary
Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment and increasing more experience within the BPO industry.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Chat Support Specialist
Quantrics Inc.
San Mateo, Rizal
08.2022 - Current
- Provided online demonstrations to educate customers on product features and online help resources.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Well-informed about the company's produce
- Provided technical support for postpaid, prepaid, and internet to customer's
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Representative
24-7 Intouch
Quezon City
01.2020 - 09.2020
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customer's and fellow employees on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Undergraduate - BS Computer Engineering
Technical Institute Of The Philippines
Quezon City 06.2018 - 01.2020
High School Diploma -
Roosevelt College San Mateo
San Mateo Rizal 06.2012 - 03.2018
Skills
Complaint resolution
Money handling abilities
Technical Support
Account management
References
- Arthur Ruiz - Trainer - Quantrics INC.
09475450450
- John Albert Espinosa - Team Leader - Quantrics INC.
09086548744
- James Ryan Reyes - Workforce Scheduling Analyst - Harte Hanks
09687053313
Timeline
Chat Support Specialist
Quantrics Inc.
08.2022 - Current
Call Center Representative
24-7 Intouch
01.2020 - 09.2020
Undergraduate - BS Computer Engineering
Technical Institute Of The Philippines
06.2018 - 01.2020
High School Diploma -
Roosevelt College San Mateo
06.2012 - 03.2018