JOHN CLARK ALASTRA
Cebu City
Summary
Skilled in problem-solving and relationship building, I excelled in Customer Service by enhancing client satisfaction through meticulous implementation analysis and effective communication. My ability to manage multiple projects and resolve technical issues, coupled with a professional demeanor, significantly contributed to improved customer experiences and operational excellence.
Overview
5
5
years of professional experience
Work History
Product Support Agent
RealPage
08.2024 - Current
- Analyze reports produced through the implementation process to identify and make corrections as necessary.
- Confirm the results of the implementation process fulfill client expectations prior to completing each service.
- Document issues encountered through the implementation process using account management tools, such as Salesforce.
- Review complex orders to confirm that all services being provided have been properly requested.
- Perform peer review of the work produced by teammates to ensure it meets department quality standards.
- Communicate with clients to resolve complex issues with their submitted conversion materials, as required.
- Meet strict deadlines and manage multiple projects within a short time frame.
- Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals.
Casino Dealer
Nustar
07.2022 - 05.2024
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
Customer Service Representative
Qualfon
10.2019 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Customs Administration - Business Administration
Gordon College
East Tapinac, Olongapo City, Zambales05.2019
Skills
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Technical issues analysis
- Customer communication and empathy
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Product Support Agent
RealPage
08.2024 - Current
Casino Dealer
Nustar
07.2022 - 05.2024
Customer Service Representative
Qualfon
10.2019 - 07.2022
Customs Administration - Business Administration
Gordon College
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