John Christopher Cruz
General Trias, Province Of Cavite
Summary
Accomplished Strategic Support Project Officer and Technical Support Engineer at Metropolitan Bank & Trust Company, adept in project management and stakeholder engagement. Demonstrated success in enhancing project efficiency and customer satisfaction through innovative solutions and effective communication. Excelled in risk assessment and strategic planning, significantly improving project delivery and support case closure rates.
Overview
14
14
years of professional experience
Work History
Strategic Support Project Officer
Metropolitan Bank and Trust Company
07.2021 - Current
- Coordinated project schedules to ensure timely completion and delivery.
- Monitored project progress and adjusted plans to achieve targets.
- Enhanced team communication, facilitating regular updates and meetings.
- Managed project resources effectively, optimizing usage for maximum benefit.
- Assisted in the development of project budgets, ensuring cost-effectiveness.
- Supported project managers by preparing necessary documentation and reports.
- Facilitated risk management activities for minimizing potential project risks.
Technical Support Engineer
Metropolitan Bank & Trust Company
03.2011 - 07.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Education
Bachelor of Science - Information Technology
City of Malabon University
Malabon, Metro Manila, Philippines04-2009
Skills
- Project management
- Stakeholder engagement
- Risk assessment
- Project planning
- Timeline development
- Progress tracking
- Data analysis
- Conflict resolution
- Strategic planning
- Time management
Timeline
Strategic Support Project Officer
Metropolitan Bank and Trust Company
07.2021 - Current
Technical Support Engineer
Metropolitan Bank & Trust Company
03.2011 - 07.2021
Bachelor of Science - Information Technology
City of Malabon University
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