John Christopher Bansil
Resolutions Specialist
Manila
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Resolution Specialist
Tdcx PH Inc
Manila
12.2021 - Current
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
Customer Service Representative
Sykes Asia Inc.
Manila
11.2015 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
Associate Degree - Hotel And Restaurant Services
Montessori Professional College
Manila 06.2014 - 06.2016
Skills
Active Listening
undefinedTimeline
Resolution Specialist
Tdcx PH Inc
12.2021 - Current
Customer Service Representative
Sykes Asia Inc.
11.2015 - 12.2021
Associate Degree - Hotel And Restaurant Services
Montessori Professional College
06.2014 - 06.2016
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