Summary
Overview
Work History
Education
Skills
Software
Timeline
Johncel Sales

Johncel Sales

Customer Service Representative
Abucay, Province Of Bataan

Summary

Dynamic Customer Service Representative with a proven track record at different lines of business recognized for exceeding performance metrics. Skilled in communication and critical thinking, I enhance customer satisfaction through tailored solutions and effective problem resolution. My attention to detail and ability to multitask have consistently driven sales growth and fostered loyalty.

Overview

7
7
years of professional experience
1
1
Language

Work History

Customer Service Representative

SupportNinja
10.2023 - 06.2025
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Processing Agent

IVisa
02.2023 - 05.2024
  • Reduced errors in data entry, conducting thorough quality checks on all processed applications.
  • Enhanced team productivity by effectively managing multiple tasks simultaneously within tight deadlines.
  • Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.

Customer Service Representative

Concentrix
08.2022 - 09.2023
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Customer Service Representative

AFNI Philippines
04.2021 - 08.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

TaskUs
01.2019 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Technical Support Representative

The Results
04.2018 - 12.2018
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

No Degree - Bachelor of Science in Computer Science

Eastwoods Professsional College, Balanga City
04.2001 -

Skills

Computer Literacy

Software

Salesforce

Zendesk

Gorgias

Five9

Bliss

Google Workspace

Microsoft Office Tools

Slack

Intercom

Timeline

Customer Service Representative - SupportNinja
10.2023 - 06.2025
Processing Agent - IVisa
02.2023 - 05.2024
Customer Service Representative - Concentrix
08.2022 - 09.2023
Customer Service Representative - AFNI Philippines
04.2021 - 08.2022
Customer Service Representative - TaskUs
01.2019 - 03.2021
Technical Support Representative - The Results
04.2018 - 12.2018
Eastwoods Professsional College - No Degree, Bachelor of Science in Computer Science
04.2001 -

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Johncel SalesCustomer Service Representative