Salesforce
Johncel Sales
Customer Service Representative
Abucay, Province Of Bataan
Summary
Dynamic Customer Service Representative with a proven track record at different lines of business recognized for exceeding performance metrics. Skilled in communication and critical thinking, I enhance customer satisfaction through tailored solutions and effective problem resolution. My attention to detail and ability to multitask have consistently driven sales growth and fostered loyalty.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
SupportNinja
10.2023 - 06.2025
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Processing Agent
IVisa
02.2023 - 05.2024
- Reduced errors in data entry, conducting thorough quality checks on all processed applications.
- Enhanced team productivity by effectively managing multiple tasks simultaneously within tight deadlines.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
Customer Service Representative
Concentrix
08.2022 - 09.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
AFNI Philippines
04.2021 - 08.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
TaskUs
01.2019 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
The Results
04.2018 - 12.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
No Degree - Bachelor of Science in Computer Science
04.2001 -
Skills
Computer Literacy
Attention to Detail
Communication
Teamplayer
Critical Thinking
Written Commnunication
Independent Thinking
Can Do Approach
Multi-tasking
Software
Zendesk
Gorgias
Five9
Bliss
Google Workspace
Microsoft Office Tools
Slack
Intercom
Timeline
Customer Service Representative - SupportNinja
10.2023 - 06.2025
Processing Agent - IVisa
02.2023 - 05.2024
Customer Service Representative - Concentrix
08.2022 - 09.2023
Customer Service Representative - AFNI Philippines
04.2021 - 08.2022
Customer Service Representative - TaskUs
01.2019 - 03.2021
Technical Support Representative - The Results
04.2018 - 12.2018
Eastwoods Professsional College - No Degree, Bachelor of Science in Computer Science
04.2001 -