John Cedrick Intal
CSR/VA
21 Simeon Castro, Novaliches, Quezon City
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in CSR/VA role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
Cubao, Metro Manila, Philippines
01.2023 - 01.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Keeping tenured customers from losing trust and avoiding to lose their business with the company by proactively offering retention offers and resolving any concerns they have regarding the company products.
Education
Senior High School-2nd Year College/BS Psychology
06.2022
- Top 6 Class standing (2017-2018)
- Subject Excellence Awardee in Introduction to World Religions and Belief Systems, Discipline and Ideas to the Social Sciences, Personal Development, Introduction to the Philosophy of the Human Person (2019)
High School Diploma -
03.2017
- Top 5 (2013)
- Top 4 (2014)
- 1st place Literary Piece Choice (2015)
- 3rd Placer Darts Competition (2016)
No Degree - Pre-school/Elementary
06.2013
- 2nd Honorable Mention (2008)
- 3rd Honorable Mention (2009)
- 3rd Placer Declamation Contest (2010)
- 1st Runner Up Declamation Contest (2011)
Skills
- Data Entry
- Oral/Written English Communication
- Computer Knowledge and Literacy
- Product Knowledge
- Upselling
- Retention
- Gsuit/Microsoft Office
- Empathy
- Adaptability
- Time Management
- Problem Solving
- Organization
- Confidence
- Patience
Contact
July 21, 2000 (24)
21 Simeon Castro, Novaliches, Quezon City, Philippines 1121
jaycintal21@gmail.com/johncedrickintal@gmail.com
639950938856
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionWork-life balanceFlexible work hoursSimilar Profiles
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