John Cedrick Intal
July 21, 2000
21 Simeon Castro, Novaliches, Quezon City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica
01.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Keeping tenured customers from losing trust and avoiding to lose their business with the company by proactively offering retention offers and resolving any concerns they have regarding the company products.
Education
Senior High School-2nd Year College/BS Psychology
Our Lady of Fatima University
06.2022
High School Diploma -
National College of Business And Arts
Dahlia,Quezon City 04.2001 -
No Degree - Pre-school/Elementary
Falcon School
Dahlia, Quezon City 04.2001 -
Skills
Hard Skills
undefinedTimeline
Customer Service Representative
Alorica
01.2023 - Current
High School Diploma -
National College of Business And Arts
04.2001 -
No Degree - Pre-school/Elementary
Falcon School
04.2001 -
Senior High School-2nd Year College/BS Psychology
Our Lady of Fatima University
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