JOHN CARLOS D. ARMIJO
Technical Support Representative
Silang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Representatve
Multisys Technologies Corp
02.2021 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
Cage Cashier
Bloomberry Resorts and Hotels Inc
09.2019 - 02.2021
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Secured casino funds not in use after balancing cash drawer.
- Processed various cash transactions and answered gaming customer questions.
Service Crew
Golden Arches Development Corp
Cavite
11.2016 - 09.2017
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Scheduled workers for temp jobs, drafted contracts and handled documentation.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Customer Service Specialist
Pandayan Bookshop Inc
06.2015 - 08.2016
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Business Management, Finance
Cavite State University - Silang Campus
Biga I, Silang, Cavite 01.2014 - 01.2019
Skills
Remote Technical Support
Customer service and support
Retail merchandising
Application support
Analytical and Critical Thinking
Technical issues analysis
Cash Handling
Safe handling standards
Windows 10
Ticket support system management
Accomplishments
- Awarded Best in Lobby In-Store (Mcdonald's Silang Hi-way)
- Awarded Best in Deployment (Multisys Technologies Corp.)
- Attended Get Noticed, Get Hired (Cavite State University – Silang Campus)
Affiliations
Member ( Junior Association of Executive Managers) 2014-2016
Junior Officer ( JFINEX-SC) 2016-2017
Member ( Junior Confederation of Finance Associations 2017- 2021
– Philippines)
Timeline
Technical Support Representatve
Multisys Technologies Corp
02.2021 - Current
Cage Cashier
Bloomberry Resorts and Hotels Inc
09.2019 - 02.2021
Service Crew
Golden Arches Development Corp
11.2016 - 09.2017
Customer Service Specialist
Pandayan Bookshop Inc
06.2015 - 08.2016
Bachelor of Science - Business Management, Finance
Cavite State University - Silang Campus
01.2014 - 01.2019