JOHN CARLOS D. ARMIJO
Technical Support Representative
Silang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Representatve
Multisys Technologies Corp
02.2021 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
Cage Cashier
Bloomberry Resorts and Hotels Inc
09.2019 - 02.2021
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Secured casino funds not in use after balancing cash drawer.
- Processed various cash transactions and answered gaming customer questions.
Service Crew
Golden Arches Development Corp
Cavite
11.2016 - 09.2017
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Scheduled workers for temp jobs, drafted contracts and handled documentation.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Customer Service Specialist
Pandayan Bookshop Inc
06.2015 - 08.2016
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Business Management, Finance
Cavite State University - Silang Campus
Biga I, Silang, Cavite 01.2014 - 01.2019
Skills
Remote Technical Support
undefinedAccomplishments
- Awarded Best in Lobby In-Store (Mcdonald's Silang Hi-way)
- Awarded Best in Deployment (Multisys Technologies Corp.)
- Attended Get Noticed, Get Hired (Cavite State University – Silang Campus)
Affiliations
Member ( Junior Association of Executive Managers) 2014-2016
Junior Officer ( JFINEX-SC) 2016-2017
Member ( Junior Confederation of Finance Associations 2017- 2021
– Philippines)
Timeline
Technical Support Representatve
Multisys Technologies Corp
02.2021 - Current
Cage Cashier
Bloomberry Resorts and Hotels Inc
09.2019 - 02.2021
Service Crew
Golden Arches Development Corp
11.2016 - 09.2017
Customer Service Specialist
Pandayan Bookshop Inc
06.2015 - 08.2016
Bachelor of Science - Business Management, Finance
Cavite State University - Silang Campus
01.2014 - 01.2019
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