John Carlos Medina
Makati
Summary
Looking for a stimulating role where I can leverage my skills and knowledge to drive positive change and exceed organizational goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
years of professional experience
Work History
Customer Service Representative
Valor Global Inc.
11.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Advisor Technical 1
Concentrix CVG Philippines
09.2023 - 11.2023
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Customer Service Associate
IGT Solutions Inc.
06.2023 - 09.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Experience Representative
Teleperformance Philippines
05.2023 - 06.2023
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Streamlined communication channels for improved efficiency in handling customer inquiries.
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
- Collaborated with cross-functional teams to ensure seamless customer experience throughout all touchpoints.
Customer Service Representative
[24]7 Ai Philippines Inc.
10.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate - Marine Transportation
Philippine Merchant Marine School Laspiñas
10.2019
Secondary Level -
St.Aloysius Academy Of Dasmariñas
03.2015
Primary Level -
St. Aloysius Academy Of Dasmariñas
03.2011
Skills
- Product Knowledge
- Complaint Resolution
- De-Escalation Techniques
- Technical Support
- Active Listening
- Critical Thinking
- Customer Relations
- Live Chat Support
- Problem-Solving Abilities
- Customer Service
- Conflict Resolution
- Call Management
- Data Collection
Languages
English, Filipino
Personal Information
- Date of Birth: 04/08/98
- Gender: Male
- Nationality: Philippine
Timeline
Customer Service Representative
Valor Global Inc.
11.2023 - 01.2024
Advisor Technical 1
Concentrix CVG Philippines
09.2023 - 11.2023
Customer Service Associate
IGT Solutions Inc.
06.2023 - 09.2023
Customer Experience Representative
Teleperformance Philippines
05.2023 - 06.2023
Customer Service Representative
[24]7 Ai Philippines Inc.
10.2021 - 01.2022
Associate - Marine Transportation
Philippine Merchant Marine School Laspiñas
Secondary Level -
St.Aloysius Academy Of Dasmariñas
Primary Level -
St. Aloysius Academy Of Dasmariñas