JOHN CARLO ISMAEL DAUB
SAN MIGUEL DIGOS CITY,Davao Del Sur
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
HEAD IT TECHNICIAN
ARDCOM ELECTRONICS
09.2021 - 04.2024
- Managed system upgrades for increased efficiency, including hardware installations and software updates
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Developed and implemented preventive maintenance procedures
Call Center Agent
DYNATA SOLUTIONS
8 2020 - 7 2021
- OUTBOUND CALLER
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Performed various clerical duties by filing and faxing documents and creating customer databases
Education
Bachelors of Science in Information Technology -
Cor Jesu College
Digos City 06.2014 - 05.2018
Skills
Computer Troubleshooting
Sales Marketing
Fluent in English
Excel
Photoshop/Video Editing
Advanced networking
Installations and repairs
Awards
- DIPLOMA
- CERTIFICATE OF NCII - COMPUTER SYSTEMS SERVICING
Timeline
HEAD IT TECHNICIAN
ARDCOM ELECTRONICS
09.2021 - 04.2024
Bachelors of Science in Information Technology -
Cor Jesu College
06.2014 - 05.2018
Call Center Agent
DYNATA SOLUTIONS
8 2020 - 7 2021
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