Civil Rights and Social Actions
John Carlo A. Jondonero
Independent Contractor / Project Management
Iloilo City
Summary
Creating long-term value for Startups and Small - Medium-sized businesses. Developing and Integrating business strategic management processes resulting in positive customer experience and fostering healthy working relationships, and bridging the gap between the support and sales teams.
Focus: Client Success Management, Business Development, and Account/Project Management.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Project Manager /Independent Contractor
Freelance
06.2021 - Current
- Various Industries
- Leads Generation through PPC
- PPC Accounts Management
- Managed SEO
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
Senior Accounts Manager
Atria Media Group
Salt Lake City, Utah
10.2015 - 06.2021
- Managed more than 200 business accounts (Google and Facebook Ads)
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Met online with new customers to share product and service information, listen to needs and learn about business operations.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
- Increased revenue by communicating payment changes and product updates to customers.
- Prepared documentation, finalized sales and maintained records.
- Prepared forecasts to gain understanding of measures needed to grow business.
Client Services Manager
SentHold
Germantown, Tennessee
06.2015 - 10.2015
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Managing Director
Accolade Consultants
Douglasville, Georgia
12.2014 - 05.2015
- Managed more than 20 Philippine based medical professionals (MDs, Nurses and Medtechs)
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Sales / Customer Coordinator
SNC Direct
London
10.2014 - 02.2015
- Monitor all online sales, billing, shipment and inventory related transactions.
- Handled incoming and outgoing shipping and receiving activities.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Entered data, generated reports, and produced tracking documents.
- Participated in workshops and in-service meetings to enhance personal growth and professional development
Post Sales Coordinator
KV Social
05.2014 - 08.2014
- Coordinating clients concerns on full suites of social media marketing solutions for all types of businesses.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Sales / Customer Coordinator
Luxury Modern Home
New Jersey
02.2013 - 04.2014
- Monitor all online sales, billing, shipment and inventory related transactions.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed company schedule to coordinate calendar and arrange travel.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Handled incoming and outgoing shipping and receiving activities.
Property Maintenance Coordinator
Keyrenter Property Management – Salt Lake
Salt Lake City, Utah
09.2011 - 12.2013
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Admin Manager
Lead Wrench
Tampa, Florida
08.2011 - 12.2012
- Employee procurement, evaluation, and termination if necessary.
- Responsible for work schedule efficiency and productivity.
- Coordinate with upper management to define employee policies (rules, holidays, etc.) and facilitate payroll by reporting a nonstandard pay period.
- Work with upper management and individual expert staff to define an individual project’s components and what resources will be required to complete it.
- Manage, use, and create process standards around project management, including owning the best practices for project management software and process documentation.
- Ensure projects are completed on time (before a deadline).
- Ensure resources are adequately scheduled to be used optimally and cost-effectively while minimizing waste and rework.
- Prioritize projects and tasks based on what will benefit the bottom line quickest (most significant impact vs. resources (time, people, $$$) required to complete).
Project Manager
Jantize America
Raleigh, North Carolina
04.2009 - 10.2011
- Employee procurement, evaluation, and termination if necessary.
- Responsible for work schedule efficiency and productivity.
- Coordinate with upper management to define employee policies (rules, holidays, etc.) and facilitate payroll by reporting a nonstandard pay period.
- Work with upper management and individual expert staff to define an individual project’s components and what resources will be required to complete it.
- Manage, use, and create process standards around project management, including owning the best practices for project management software and process documentation.
- Ensure projects are completed on time (before a deadline).
- Ensure resources are adequately scheduled to be used optimally and cost-effectively while minimizing waste and rework.
- Prioritize projects and tasks based on what will benefit the bottom line quickest (most significant impact vs. resources (time, people, $$$) required to complete).
Sales Executive
Infocast
Woodland Hills, California
11.2010 - 08.2011
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Contributed to team objectives in fast-paced environment.
Senior Sales Executive
Call Matrix
Iloilo City
07.2007 - 07.2009
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Developed relationships with high-profile clientele
- Demonstrated products and features to customers, answered questions and overcame objections.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Prospected leads, scheduled meetings and converted targets into customers
- Employee procurement, evaluation, and termination if necessary.
- Manages personnel and develops sales and sales support staff.
- Performs sales activities and market research on major accounts and negotiates sales, price, and discounts in consultation with the company’s Head of Sales
- Manages personnel and develops sales and sales support staff.
- Collaborates with C-level management to develop sales strategies to improve market share in all product lines.
Education
Master of Management - Business Management
University of The Philippines - Visayas
Iloilo City 09.2022 - 09.2022
Bachelor of Science in Business Administration - Marketing Management
La Consolacion College
Bacolod City, Philippines 03.2015 - 03.2019
Bachelor of Arts - Psychology
Central Philippine University
Iloilo City, Philippines 03.2008 - 03.2012
Skills
Project planning and development
Certification
Google Ads
Interests
Education
Economic Empowerment
Sustainable Agriculture
Environment
Arts and Sciences
Human Relations
Philosophy
Additional Information
- Hiking
- Trekking
- Camping
- Reading
Timeline
Google Ads
01-2023
Master of Management - Business Management
University of The Philippines - Visayas
09.2022 - 09.2022
Project Manager /Independent Contractor
Freelance
06.2021 - Current
Senior Accounts Manager
Atria Media Group
10.2015 - 06.2021
Client Services Manager
SentHold
06.2015 - 10.2015
Bachelor of Science in Business Administration - Marketing Management
La Consolacion College
03.2015 - 03.2019
Managing Director
Accolade Consultants
12.2014 - 05.2015
Sales / Customer Coordinator
SNC Direct
10.2014 - 02.2015
Post Sales Coordinator
KV Social
05.2014 - 08.2014
Sales / Customer Coordinator
Luxury Modern Home
02.2013 - 04.2014
Property Maintenance Coordinator
Keyrenter Property Management – Salt Lake
09.2011 - 12.2013
Admin Manager
Lead Wrench
08.2011 - 12.2012
Sales Executive
Infocast
11.2010 - 08.2011
Project Manager
Jantize America
04.2009 - 10.2011
Bachelor of Arts - Psychology
Central Philippine University
03.2008 - 03.2012
Senior Sales Executive
Call Matrix
07.2007 - 07.2009
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