JOHN CARLO REBATO

Calumpit, Province of Bulacan

Summary

Dynamic Assistant Manager with a proven track record at ALNGOC, excelling in customer relationship management and inventory control. Spearheaded a mentoring program, enhancing staff development and achieving significant improvements in customer service satisfaction. Skilled in Microsoft Office and adept at problem-solving, consistently meeting sales and profit targets through effective cost control and revenue development strategies.

Overview

years of professional experience

Work History

Assistant Manager

ALNGOC

08.2023 - Current

Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs..
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Conducted performance evaluations and provided constructive feedback to employees.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Customer Service Crew Member

McDonald's

06.2018 - 06.2022

Responded to customer requests for products, services, and company information.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained staff on operating procedures and company services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Science - Education

COLEGIO DE CALUMPIT, Calumpit, Province Of Bulacan, Philippines

06-2023

UNIFAST, JUNE 20, 2019 FROM CHED

High School Diploma -

LA CONSOLACION UNIVERSITY, Malolos, Province Of Bulacan, Philippines

03-2018

Skills

Customer relationship management (CRM)
Recruitment and hiring
Staff development
Inventory management
Microsoft office expertise
Financial reporting

Marketing
Employee scheduling
Problem-solving
Cost control
Coaching and mentoring

Timeline

Assistant Manager - ALNGOC

08.2023 - Current

Customer Service Crew Member - McDonald's

06.2018 - 06.2022

COLEGIO DE CALUMPIT - Bachelor of Science, Education

LA CONSOLACION UNIVERSITY - High School Diploma,