JOHN CARLO PLATON
Computer Engineer
TANAUAN CITY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
IT Systems Enginner
Fuji Industries Manila Corporation
03.2022 - Current
- Led cross-functional teams in troubleshooting and resolving complex technical issues.
- Completed software updates and assessed security patches for optimized computer use.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Optimized networked software and operating systems by applying updates and patches.
- Led cross-functional teams for major system upgrades, ensuring minimal disruption to operations.
- Reduced system downtime significantly with proactive maintenance and rapid response to issues.
- Documented and developed engineering procedures and processes.
- Collaborated with cross-functional teams to troubleshoot complex technical issues and optimize system performance.
- Conducted regular performance assessments, identifying areas for improvement and implementing corrective measures.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Enhanced network security by implementing encryption measures and conducting regular vulnerability assessments.
- Trained team members on new technologies and best practices, elevating overall skill set of department.
IT Cadet Engineer
Fuji Industries Manila Corporation
03.2018 - 04.2022
- Used expertise and knowledge to make strong contributions to team projects.
- Collaborated with users to troubleshoot, identify, and resolve technical and other user issues.
- Worked to ensure company IT Infrastructure services met all agreed SLAs and KPIs.
- Tested systems were working correctly and repaired system faults reducing critical downtime.
- Responsible for installation and configuration of the system application and default programs for new computer units.
- Provided support in the installation of network devices like routers, switches, patch panels, telephones and network printers.
- Provided support to users, including management of hardware devices and assets.
- Conducted system updates to promote efficiency.
- Dealt with escalated issues from the service desk for complex incidents and troubleshooting.
Education
Bachelor of Science - Computer Engineering
DE LA SALLE LIPA
Lipa City, Batangas, Philippines01.2017
Skills
Team Player
Troubleshooting
User support
Technical support
Hardware and software installation
TCP/IP protocol
Technical writing
Switches and routers
Helpdesk operations
Troubleshooting and diagnosis
Operating systems
Multitasking Abilities
Team building
Teamwork and collaboration
Written communication
Teamwork
Verbal and written communication
Self motivation
Accomplishments
- Cisco Certified Network Associate (Routing & Switching)
- Understanding of Cisco Network DevicesLevel: Intermediate
Certification
Cisco Certified Network Associate Routing & Switching
Timeline
IT Systems Enginner
Fuji Industries Manila Corporation
03.2022 - Current
IT Cadet Engineer
Fuji Industries Manila Corporation
03.2018 - 04.2022
Bachelor of Science - Computer Engineering
DE LA SALLE LIPA