John Carlo Medua
CSJDM
Summary
Interested to work in an organization focusing efficient services to the needs of the people by rendering sincere and high-quality performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Virtual Assistant (Transaction Coordinator)
LandTrust USA
06.2021 - 09.2023
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Boosted team morale with proactive communication skills that fostered a positive work environment.
Customer Service Representative
Afni Philippines
03.2018 - 12.2020
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Technical Support Representative
Transcom Worldwide (Philippines), Inc.
08.2015 - 02.2018
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
Customer Service Representative
Teletech
03.2014 - 04.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science Business Administration Major in Marketing Management -
Polytechnic University of the Philippines
Sta Mesa, Manila 01.2009 - 05.2013
Skills
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Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Applicant Name
JOHN CARLO B. MEDUA
Applicant Title
Applicant
References
Michael Arceo, Team Leader - Samsung Australia HHP, +63 947 9933 684
Timeline
Virtual Assistant (Transaction Coordinator)
LandTrust USA
06.2021 - 09.2023
Customer Service Representative
Afni Philippines
03.2018 - 12.2020
Technical Support Representative
Transcom Worldwide (Philippines), Inc.
08.2015 - 02.2018
Customer Service Representative
Teletech
03.2014 - 04.2015
Bachelor of Science Business Administration Major in Marketing Management -
Polytechnic University of the Philippines
01.2009 - 05.2013
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