John Carlo Matias
Galley Supervisor
Santa Rosa, Province Of Laguna
Summary
Accomplished Galley Supervisor with a proven track record at Carnival Cruise Lines, enhancing operational efficiency and team productivity by over 30%. Expert in staff management and process improvement, with a knack for strategic planning and effective communication. Demonstrates exceptional adaptability and a commitment to continuous improvement, significantly reducing waste while ensuring high-quality customer service. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Galley Supervisor
Carnival Cruise Lines
06.2022 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Galley Steward
Carnival Cruise Lines
05.2019 - 06.2022
- Ensured smooth service during high-volume periods with timely preparation of meals and attention to detail.
- Provided exceptional customer service by addressing diner inquiries or concerns promptly and courteously.
- Demonstrated strong multitasking abilities, juggling multiple responsibilities simultaneously while ensuring accuracy and punctuality of completed tasks.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Implemented innovative solutions for improving workflow efficiency within the galley space, benefiting overall ship operations.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Staff Management
Timeline
Galley Supervisor
Carnival Cruise Lines
06.2022 - 10.2023
Galley Steward
Carnival Cruise Lines
05.2019 - 06.2022
Bachelor of Science - Hotel, Motel, And Restaurant Management
Jose Rizal University
04.2001 -
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