JOHN CARLO JUNCO
Trainer/Team Leader
Bacolod City
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Sales professional with background in lead qualification and client outreach. Expertise in identifying potential clients and nurturing relationships, driving team success and adaptability to changing demands. Reliable collaborator who excels in communication and problem-solving.
Experienced with identifying and qualifying sales leads. Utilizes communication skills and relationship-building techniques to drive client engagement. Track record of collaboration with sales teams to achieve and exceed targets.
Sales professional with strong track record in driving revenue growth and building lasting client relationships. Skilled in lead generation, CRM management, and persuasive communication. Known for team collaboration and adaptability, ensuring alignment with shifting business needs. Reliable, results-focused, and ready to make immediate impact.
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
1
1
Language
Work History
Sales Development Representative
Homeaglow
07.2024 - 12.2025
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Utilized Software to manage sensitive client information and update existing and new client profiles.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Managed 105 calls per day increasing the likelihood to get sales by 15-20%
Trainer/Team Leader (Comcast Retention, Sales and Collections)
Transcom Worldwide Philippines
02.2020 - 07.2024
- Performs any activity that is intended to increase the knowledge, skills, and abilities of an organization's employees. This includes planning, organizing, skill drills to address performance gaps.
- Understand and meet production targets for clients/projects
- Promotes open communication within the team.
- Ensure high employee satisfaction and attendance.
- Ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.
Customer Account Executive (Retention, Sales, and Collections.)
Comcast
01.2015 - 01.2020
- An inbound contact center that caters to concerns pertaining to bills and services of every customer. Upsell additional lines of business and collect debt.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Applied consultative approach and established script responses to overcome customer objections.
Education
Associate Degree - Office Management
Bacolod City College
Bacolod City, Province Of Negros Occidental, Philippines01.2014
Skills
Empathetic communication
Timeline
Sales Development Representative
Homeaglow
07.2024 - 12.2025
Trainer/Team Leader (Comcast Retention, Sales and Collections)
Transcom Worldwide Philippines
02.2020 - 07.2024
Customer Account Executive (Retention, Sales, and Collections.)
Comcast
01.2015 - 01.2020
Associate Degree - Office Management
Bacolod City College
SKILLS SUMMARY
- Tool Proficiency 80%
- Communication Skills 85%