Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
John Carlo Brazal

John Carlo Brazal

Area Manager
Makati City, Metro Manila

Summary

Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Area Manager

But First, Coffee
11.2024 - Current
  • Provide leadership and support to store supervisors, helping them to resolve issues and improve store performance.
  • Oversee daily operations of multiple store locations within a designated area to ensure consistency in quality and service.
  • Address operational challenges, resolve conflicts, and make decisions to ensure smooth operations.
  • Provide regular reports to Operation Manager on the performance of the area.
  • Implement strategies to control expenses and optimize resources across all locations.

Area Manager

Pickup Coffee
03.2023 - 08.2024
  • Oversee daily operations of multiple store locations within a designated area to ensure consistency in quality and service.
  • Hire, train, and develop store managers and staff, ensuring they are equipped with the necessary skills and knowledge.
  • Provide leadership and support to store supervisors, helping them to resolve issues and improve store performance.
  • Implement strategies to control expenses and optimize resources across all locations.
  • Ensure that all locations maintain high standards of customer service and product quality.
  • Address customer complaints and feedback to improve service delivery.
  • Oversee inventory management, ensuring adequate stock levels and minimizing waste.
  • Address operational challenges, resolve conflicts, and make decisions to ensure smooth operations.
  • Provide regular reports to Operation Manager on the performance of the area.

Compliance and Training

Pickup C0ffee
06.2022 - 12.2022
  • Ensure that all baristas and business activities comply with established policies and procedures.
  • Align training initiatives with the organization's strategic goals to support overall business growth and performance.
  • Conduct regular internal audits to ensure compliance with company policies and regulatory requirements..

Team Leader

Pickup Coffee
03.2022 - 07.2022
  • Oversee daily operations and manage store employees, ensuring they are performing their duties effectively.
  • Create and manage staff schedules, ensuring adequate coverage during peak hours.
  • Handle customer complaints and issues promptly, ensuring satisfactory resolutions while maintaining customer satisfaction.
  • Ensure smooth daily operations, including opening and closing procedures, cash handling, and inventory management.
  • Monitor inventory levels, manage stock replenishment, and ensure that shelves are well-stocked and organized.
  • Oversee cash register operations, ensure accurate transactions, and manage daily cash deposits.
  • Prepare and submit daily, weekly, and monthly reports on sales, and inventory to upper management.
  • Address and resolve operational issues as they arise, ensuring minimal disruption to store operations.

Barista

Brewery House
12.2020 - 12.2021
  • Prepare a variety of coffee drinks, including espresso, cappuccinos, lattes, and other specialty beverages according to standardized recipes.
  • Handle customer complaints and concerns efficiently, ensuring customer satisfaction.
  • Maintain a clean and organized work area, including the coffee machine, counters, and equipment.
  • Skillfully operate coffee machines, grinders, blenders, and other equipment used in beverage preparation.
  • Manages the monthly inventory

Barista

Bluesmith Coffee & Kitchen
09.2018 - 07.2019
  • Prepare a variety of coffee drinks, including espresso, cappuccinos, lattes, and other specialty beverages according to standardized recipes.
  • Managed weekly supply request
  • Prepare and submit daily sales reports
  • Handle customer complaints and concerns efficiently, ensuring customer satisfaction.
  • Maintain a clean and organized work area, including the coffee machine, counters, and equipment.
  • Skillfully operate coffee machines, grinders, blenders, and other equipment used in beverage preparation

Education

Associate of Arts - Tourism And Hospitality Management

Universidad De Sta. Isabel
Naga, Province Of Camarines Sur, Philippines
04.2001 -

Skills

Relationship building and management

Business development and planning

Team development

Operations management

Staff training and development

Quality assurance

Decision-making

Team leadership

Budget management

Strategic planning

Project planning

Operations improvements

Profitability optimization

Affiliations

Rodel Candelario 0977 206 9870

Assistant HR Manager

Starbreaker Corp – PICKUP COFFEE


Jerome Marquez 0917 316 3248

Senior Operations Manager

But First, Coffee


Toni Rose Navarro 0954 448 7757

Area Manager - Franchise

But First, Coffee

Accomplishments

  • Lead team of 200 staff members.
  • Top performing Area Manager.
  • Managed to open 75 Stores across the Philippines.



Timeline

Area Manager

But First, Coffee
11.2024 - Current

Area Manager

Pickup Coffee
03.2023 - 08.2024

Compliance and Training

Pickup C0ffee
06.2022 - 12.2022

Team Leader

Pickup Coffee
03.2022 - 07.2022

Barista

Brewery House
12.2020 - 12.2021

Barista

Bluesmith Coffee & Kitchen
09.2018 - 07.2019

Associate of Arts - Tourism And Hospitality Management

Universidad De Sta. Isabel
04.2001 -

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John Carlo BrazalArea Manager