John Carlo Arellano
Bank Officer
Valenzuela
Summary
Dynamic professional with a proven track record at BDO Unibank, excelling in customer and technical support. Leveraged expertise in Microsoft Excel and Power BI to enhance service recommendations, achieving a significant increase in customer satisfaction. Skilled in both inbound call management and complex problem-solving, demonstrating exceptional communication and analytical abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Customer Service Officer
BDO Unibank
08.2013 - Current
- Assisted call-in customers with questions.
- Responded to customer calls to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
Technical Support Representative
Concentrix, A SYNNEX Corporation
06.2003 - 01.2010
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Management Information Systems
AMA Computer University
Quezon City, Metro Manila, Philippines 11.2003 - 10.2003
Skills
Customer Support
Service Recommendations
Inbound Call Management
Data Entry
Technical Support
Microsoft Excel
Microsoft SQL
Power BI
Timeline
Customer Service Officer
BDO Unibank
08.2013 - Current
Bachelor of Science - Management Information Systems
AMA Computer University
11.2003 - 10.2003
Technical Support Representative
Concentrix, A SYNNEX Corporation
06.2003 - 01.2010
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