JOHN CARLO AGNO
ANTIPOLO CITY,RIZ
Summary
Driven by results, I leveraged expert problem-solving and customer relations skills at DOTA Aero Aviation Services Inc to enhance client satisfaction and streamline documentation processes. My management role at AROMAC showcased my ability to develop strategies that significantly improved operational efficiency and employee productivity, embodying a commitment to quality assurance and technical communication.
Overview
2
2
years of professional experience
Work History
TECHNICAL RECORDS & PUBLICATION SPECIALIST
DOTA AERO AVIATION SERVICES INC
ST, SALUD DIZON BLDG, TAMBO PARANAQUE CITY RILZAL
05.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Manager
AROMAC
LOT 12 BLOCK 1 BRGY, SAN ROQUE ANTIPOLO CITY
04.2022 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
No Degree - Aircraft Maintenance Technology
SAPPHIRE INTERNATIONAL AVIATION ACADEMY
Dr. Arcadio Santos Ave. Brgy. San Isidro, Paraque 05.2020
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Data Analysis
Timeline
TECHNICAL RECORDS & PUBLICATION SPECIALIST
DOTA AERO AVIATION SERVICES INC
05.2023 - Current
Manager
AROMAC
04.2022 - 10.2022
No Degree - Aircraft Maintenance Technology
SAPPHIRE INTERNATIONAL AVIATION ACADEMY