John Benhur Montalban
Cardona, Rizal
Summary
As a Barista Manager at Kapenya, I excelled in elevating customer service standards and ensuring health and safety compliance. My leadership significantly improved staff training and development, fostering a culture of cleanliness and organization. I possess a unique blend of interpersonal skills and a keen eye for detail, contributing to a 20% increase in customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista Manager
Kapenya
09.2024 - 12.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Monitored customer feedback to improve barista performance and customer service.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Memorized ingredients and recipes for wide variety specialty drinks.
Server
Tabing Ragat
05.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Marine Steward
Rizal Marine Technocomputer College
Tanay, Rizal08.2023
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Strong work ethic
- Professional appearance
- Cleanliness standards
- Team collaboration
- Performance improvement
- Suggestive selling
- Task prioritization
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Barista Manager
Kapenya
09.2024 - 12.2024
Server
Tabing Ragat
05.2023 - 06.2023
Marine Steward
Rizal Marine Technocomputer College
Similar Profiles
Cristina Czara ArzadonCristina Czara Arzadon
Team Lead at Intouchcx - AirbnbTeam Lead at Intouchcx - Airbnb
Reynabelle GarreroReynabelle Garrero
Scheduler at Bio-Tech Environmental Services Phils., Inc.Scheduler at Bio-Tech Environmental Services Phils., Inc.
Raymond Del CastilloRaymond Del Castillo
Kitchen Supervisor at Hodai - Korean Japanese Fusion BBQ GrillKitchen Supervisor at Hodai - Korean Japanese Fusion BBQ Grill