John Benedict Barotilla
Customer Service Representative
San Clemente
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Sutherland Tarlac
Tarlac
06.2020 - Current
Customer Service Representative
Sutherland Tarlac
Tarlac
05.2019 - 06.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Aviation Security
IRM Security Service INC
Pasay City
05.2010 - 11.2012
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Type policies.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
Education
Bachelor Of Science And/with Education Degree - BS Criminology
Parang Foundation College
Parang Maguindanao 06.1995 - 04.2000
Skills
Data Entry
undefinedTimeline
Customer Service Representative
Sutherland Tarlac
06.2020 - Current
Customer Service Representative
Sutherland Tarlac
05.2019 - 06.2020
Aviation Security
IRM Security Service INC
05.2010 - 11.2012
Bachelor Of Science And/with Education Degree - BS Criminology
Parang Foundation College
06.1995 - 04.2000
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