JOHN ARON MONJARDIN
Administrative Assistant
IMUS
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant
Freelance
Cavite
12.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
FREELANCE VIDEO EDITOR
Freelance
Cavite
03.2020 - 12.2022
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Created short-form videos, animated gifs and motion graphics for social media posts.
BARTENDER
WOW COW RESTAURANT
Makati, Metro Manila
10.2019 - 02.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
PLATINUM AGENT
VXI
Pasay, Metro Manila
02.2019 - 09.2019
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
SENIOR CUSTOMER SERVICE AGENT
IQOR
Dasmarinas, Cavite
05.2018 - 02.2019
- Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
ONLINE ENGLISH TEACHER
51 TALK
02.2018 - 05.2018
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
BACK OFFICE AND E-MAIL SUPPORT
SYKES ENTERPRISES
Alabang, Metro Manila
08.2017 - 02.2018
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
CUSTOMER SERVICE AND SALES REPRESENTATIVE
CONVERGYS INC
Alabang, Metro Manila
7 2016 - 7 2017
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
VOCATIONAL COLLEGE - COMPUTER PPROGRAMMING
IMUS COMPUTER COLLEGE
Philippines 01.2014 - 01.2016
SECONDARY EDUCATION -
SAINT THOMAS MORE ACADEMY
Philippines 01.2009 - 01.2013
Skills
Positive attitude
Approachable
Ability to learn and adapt fast
Hardworking
Great communication skills
Fast learner
Timeline
Administrative Assistant
Freelance
12.2022 - Current
FREELANCE VIDEO EDITOR
Freelance
03.2020 - 12.2022
BARTENDER
WOW COW RESTAURANT
10.2019 - 02.2020
PLATINUM AGENT
VXI
02.2019 - 09.2019
SENIOR CUSTOMER SERVICE AGENT
IQOR
05.2018 - 02.2019
ONLINE ENGLISH TEACHER
51 TALK
02.2018 - 05.2018
BACK OFFICE AND E-MAIL SUPPORT
SYKES ENTERPRISES
08.2017 - 02.2018
VOCATIONAL COLLEGE - COMPUTER PPROGRAMMING
IMUS COMPUTER COLLEGE
01.2014 - 01.2016
SECONDARY EDUCATION -
SAINT THOMAS MORE ACADEMY
01.2009 - 01.2013
CUSTOMER SERVICE AND SALES REPRESENTATIVE
CONVERGYS INC
7 2016 - 7 2017
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