John Ardwin Rosales
Customer Service Representative
Dasmariñas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Coach/Mentor
Optum Global Solutions
Muntinlupa
12.2021 - 04.2023
- Monitor the team's performance on a daily basis.
- Assessed strengths and weaknesses of advocates to develop valuable techniques and increase preparedness.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
- Coordinating and reporting with the training leads regarding the advocate's performance/metrics.
- Collaborated with other coaches to create and execute actions plans for the trainees.
- Facilitated group coaching sessions and provided individual coaching support.
- Enforced discipline both on and off-field to lead team with highest personal standards.
Healthcare Advocate
Optum Global Solutions
Muntinlupa
03.2021 - 04.2023
- Helping providers understand the patient's benefit plan by providing them accurate information.
- Creating Intake/Authorization
- Giving providers assistance with patient's claims/ providing appeal rights and resolutions.
Customer Service Representative
Teletech
Pasay
09.2019 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Data Entry Associate
Sant Paul Hospital
Dasmariñas
07.2018 - 09.2018
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Science - Computer Science
Emilio Aguinaldo College
Dasmariñas Cavite 04.2001 -
Skills
Data Entry
Timeline
Coach/Mentor
Optum Global Solutions
12.2021 - 04.2023
Healthcare Advocate
Optum Global Solutions
03.2021 - 04.2023
Customer Service Representative
Teletech
09.2019 - 03.2020
Data Entry Associate
Sant Paul Hospital
07.2018 - 09.2018
Bachelor of Science - Computer Science
Emilio Aguinaldo College
04.2001 -
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