JOHN ANGELO VILLEGAS
Makati
Summary
To gain a position that is suitable to my qualifications and experience in Payroll and training. Preferably an organization that can offer career advancement and opportunities for outstanding challenges.
Overview
17
17
years of professional experience
Work History
Service Support Specialist II / Training Pillar / Inhouse Trainer (Payroll)
ADP Philippines
09.2013 - Current
- Extensive product knowledge on US payroll
- Assists and Support Team level Payroll concern
- Facilitate Functional/Product Training for new hire associates
- (Workforce Now – US Payroll)
- Real time monitoring, coaching and developmental plan for associates
- Handling Escalation cases, tier 2 tasks, manager escalation, corporate escalation and legal escalation to any payroll related concern
- Offline cases
- Helps in onboarding new hire from Functional training, Nesting and Live
- Works with different functions internally to achieve Business unit’s goal
- Emerging leader Program and facilitation excellence certified
Training Ambassador/CSR
Sutherland Global Services, Inc.
05.2008 - 07.2013
- Helps conduct new-hire training and call listening sessions for new hires
- Helps conduct product training updates
- Conducts upskill training
- Leading and facilitating knowledge transfer within the team for new and existing team members
- Communicating recommendations and working with and/or informs the appropriate manager
- Worked varying shifts
- Assists the trainers and agents during mentoring and nesting
Education
Bachelor of Science - Commerce Major in Business Management
Arellano University
Manila 06.2004 - 1 2008
3rd and 4th year high school - undefined
Francisco P. Felix Memorial National High School
Santo Domingo, Cainta1st and 2nd year high school - undefined
General De Jesus College
San Isidro, Nueva EcijaSkills
Delegation
Motivation
Planning
Organizing
Decision Making
Relationship Development
Issue Resolution
Proficient in Microsoft Office
Facilitation
Personal Information
Date of Birth: 05/26/87
Timeline
Service Support Specialist II / Training Pillar / Inhouse Trainer (Payroll)
ADP Philippines
09.2013 - Current
Training Ambassador/CSR
Sutherland Global Services, Inc.
05.2008 - 07.2013
Bachelor of Science - Commerce Major in Business Management
Arellano University
06.2004 - 1 2008
3rd and 4th year high school - undefined
Francisco P. Felix Memorial National High School
1st and 2nd year high school - undefined
General De Jesus College