John Andrew Mar V Tria RN, EMT
Pili,Bicol
Summary
Results-driven Hospital Operations Supervisor with strengths in patient satisfaction and regulatory compliance. Implements process improvements that enhance patient flow and reduce wait times. Develops strategic partnerships to expand service offerings and drives quality assurance initiatives to maintain high standards of healthcare.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospital Operations Supervisor
Local Government Unit Sagnay
Sagnay, Bicol Camarines Sur
01.2023 - Current
- Analysed patient feedback, implementing improvements to service delivery and patient satisfaction.
- Managed hospital operations, overseeing administrative staff and ensuring seamless patient services.
- Streamlined patient admission and discharge processes, reducing wait times and improving patient flow.
- Supervised facility maintenance, ensuring a safe, clean environment for patients and staff.
- Monitored compliance with healthcare regulations, conducting regular reviews to prevent legal issues.
- Modernised hospital record-keeping systems, transitioning to electronic health records for improved data management.
- Negotiated contracts with suppliers, securing cost-effective deals for medical supplies and equipment.
- Developed and maintained strategic partnerships with other healthcare providers to expand service offerings.
- Chaired hospital safety committee, instituting protocols that significantly reduced workplace accidents.
- Facilitated professional development programmes for staff, enhancing skills and promoting career advancement.
- Led quality assurance initiatives, conducting regular audits to maintain high standards of healthcare service.
- Collaborated with finance department to manage billing procedures, increasing revenue and reducing debts.
- Coordinated with medical professionals to facilitate interdisciplinary team meetings for enhanced patient outcomes.
- Monitored use of supplies, equipment and services to identify and correct overspend.
- Collaborated with IT department to upgrade hospital management systems, enhancing efficiency and data security.
Costumer Service Associate
Amazon
Sta. Rosa City, Laguna
01.2015 - 12.2015
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Resolved customer queries over phone and by email.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Maximised customer satisfaction by resolving service issues promptly.
- Responded to customer emails, letters and phone calls within company's communication targets.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Conducted customer satisfaction surveys and provided feedback to management for service improvement.
Prior Authothorization Staff
Hinduja Global Solutions Labcorp
Eastwood Libis , Quezon City
01.2014 - 12.2014
- Utilised electronic health record systems to support documentation of prior authorisation requests.
- Assisted in monitoring requests to expedite insurer approvals and reduce denial rates.
- Helped ensure adherence to standardised clinical documentation protocols.
- Managed customer enquiries, effectively resolving issues to enhance client satisfaction.
- Answered telephone calls to offer information, direct callers and take messages.
- Analysed data for accuracy before inputting into system.
Education
Bachelor of Arts - Bachelor in Arts of Nursing
Unibersided De Sta. Isabel
Naga City Camarines Sur01-2013
Department of Health
Legazpi City RO VSkills
- Patient satisfaction
- Regulatory compliance
- Quality assurance
- Electronic health records
- Process improvement
- Team collaboration
- Staff training
- Patient flow optimization
- Interdisciplinary coordination
- Patient confidentiality
- Decision making
- Medical staff supervision
- Cost management
Languages
English
Upper Intermediate
B2
Certification
- Emergency Medical Technician Certified
Timeline
Hospital Operations Supervisor
Local Government Unit Sagnay
01.2023 - Current
Costumer Service Associate
Amazon
01.2015 - 12.2015
Prior Authothorization Staff
Hinduja Global Solutions Labcorp
01.2014 - 12.2014
Bachelor of Arts - Bachelor in Arts of Nursing
Unibersided De Sta. Isabel
Department of Health