John Andrew Vitualla
Automotive Service Manager
Quezon City, Metro Manila
Summary
Dynamic Automotive Service Manager with a proven track record at Dr. Mechanic Autocare Center, enhancing customer satisfaction through optimized scheduling and resource management. Skilled in automotive diagnostics and vendor negotiation, I successfully maximized revenue by upselling services while ensuring adherence to quality standards and fostering strong team collaboration.
Experienced with managing automotive service operations, ensuring efficient workflow and customer satisfaction. Utilizes strong leadership and problem-solving abilities to drive team performance. Track record of optimizing repair processes and maintaining high standards in service quality.
Overview
1
1
year of professional experience
Work History
Automotive Service Manager
Dr. Mechanic Autocare Center
03.2021 - 04.2022
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
Automotive Service Advisor
Dr. Mechanic Autocare Center
01.2021 - 03.2021
Education
Bachelor of Arts - Mascomunication
Far Eastern University
Manila, Metro Manila, Philippines05-2019
Skills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Customer relations
- Vehicle inspection
- Quality standards
- Vendor negotiation
- Employee evaluation
- Time management
Languages
English
Intermediate (B1)
Timeline
Automotive Service Manager
Dr. Mechanic Autocare Center
03.2021 - 04.2022
Automotive Service Advisor
Dr. Mechanic Autocare Center
01.2021 - 03.2021
Bachelor of Arts - Mascomunication
Far Eastern University
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