JOHNA MAE FAJARDO
Las Pinas, Metro Manila,00
Summary
Experienced barista accustomed to working in high volume coffee Establishments. Able to create a wide variety of basic specialty coffee and tea drinks for hundreds of customers daily. Well-versed in the differences in roasting methods and flavors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admin Staff
Kaunan Sa Payag Cafe
12.2024 - 06.2025
- Assisted in daily operations, ensuring efficient workflows and timely task completion.
- Collaborated with team members to maintain high standards of service quality and customer satisfaction.
- Implemented process improvements, reducing delays and enhancing overall team productivity.
- Trained new staff on operational procedures, fostering a culture of continuous learning and development.
- Monitored inventory levels, coordinating restocking efforts to meet demand without excess waste.
- Streamlined communication between departments, improving response times and issue resolution efficiency.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
Barista
JNS FIRST EMPLOYMENT SERVICES, CO. (Coffee Project)
05.2020 - 03.2023
- Prepared high-quality coffee beverages following standardized recipes and techniques
- Maintained cleanliness and organization of workstations to ensure efficient operations
- Provided exceptional customer service, fostering a positive atmosphere for patrons
- Operated espresso machines and coffee brewing equipment with precision and care
- Assisted in inventory management by tracking supplies and placing orders as needed
- Implemented process improvements to enhance workflow efficiency during peak hours
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Front Desk Officer
VOLETS HOTEL & RESORT, INC.
06.2018 - 12.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted guests with inquiries, providing exceptional customer service to enhance guest satisfaction.
- Coordinated reservations using property management systems, optimizing room allocations efficiently.
- Collaborated with housekeeping and maintenance teams to address guest requests promptly.
- Trained new front desk staff on procedures, improving team performance and consistency in service delivery.
- Implemented process improvements that streamlined front desk operations and reduced wait times for guests.
- Maintained accurate records of guest transactions, ensuring compliance with company policies and procedures.
Housekeeping and Food Beverage (OJT)
ILOILO BUSSINESS HOTEL
01.2017 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Housekeeping and Food Beverage (OJT)
GRAND TOWER SUITES THE HEIGHT OF COMFORT
04.2015 - 05.2015
Education
Bachelor of Science - Hotel and Restaurant Management
UNIVERSITY OF ILOILO
01.2017
Skills
- Strong time management and organizational skills, with the ability to manage multiple task and balance shifting priorities while maintaining confidentially
- Highly responsible and reliable
- Calm efficient, and organized with great attention to detail
- Positive attitude and good communication skills
- Ability to multitask and prioritize
- Knowledge in POS System
- Exceptional Customer Service
- Time Management
- Beverage Preparation and Safety
Certification
- ALTA VISTA DE BORACAY - Actual observation and training in F&B, Housekeeping and front office Department of Alta Vista de Boracay from April 5&6,2013
- DAYS HOTEL ILOILO - Student Learning Workshop on basic hotel operations. Front Desk Operations Lecture, Food and Beverage Operation Lecture, Housekeeping Management Lecture and Fine Dining.
- UNIVERSITY OF ILOILO - Banquet, Function and Catering Services Procedures Culuminating Seminar.
Timeline
Admin Staff
Kaunan Sa Payag Cafe
12.2024 - 06.2025
Barista
JNS FIRST EMPLOYMENT SERVICES, CO. (Coffee Project)
05.2020 - 03.2023
Front Desk Officer
VOLETS HOTEL & RESORT, INC.
06.2018 - 12.2018
Housekeeping and Food Beverage (OJT)
ILOILO BUSSINESS HOTEL
01.2017 - 02.2017
Housekeeping and Food Beverage (OJT)
GRAND TOWER SUITES THE HEIGHT OF COMFORT
04.2015 - 05.2015
Bachelor of Science - Hotel and Restaurant Management
UNIVERSITY OF ILOILO