John Allen Bonon
Customer Service/ Sales Expert
Dasmarinas, Province Of Cavite
Summary
Proven expert in customer sales and service, with a track record of enhancing customer satisfaction and retention at Asurion Insurance. Skilled in sales management and problem-solving, I excel in high-pressure environments, achieving significant revenue growth through strategic upselling and exceptional service. Demonstrates strong computer skills and a goal-oriented approach, consistently surpassing sales targets.
Overview
8
8
years of professional experience
Work History
Customer Sales and Service Expert
Asurion Insurance
07.2023 - Current
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Maintained 40% conversion rate on new contacts by using persuasive communication skills
Customer Service Representative
Iqor Philippines
09.2020 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Travel Consultant
Kiwi.com
10.2018 - 07.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Collections Agent
Genpact
07.2016 - 11.2017
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor of Science - Hotel And Restaurant Administration
Lyceum of The Philippines University
General Trias, Province Of Cavite, Philippines 04.2001 -
Bachelor of Science - Mechanical And Electronics Engineering
Technological University of The Philippines
Ermita, Metro Manila, Philippines 04.2001 -
High School Diploma -
Holy Redeemer School of Cavite
Dasmarinas, Province Of Cavite, Philippines 04.2001 -
Skills
Sales management
Goal-Oriented
Computer Skills
Customer Service
Problem-Solving
Customer service excellence
Time Management
Problem-solving abilities
Understanding Customer Needs
Multitasking
Calm and Professional Under Pressure
Decision-Making
Product and service knowledge
Timeline
Customer Sales and Service Expert
Asurion Insurance
07.2023 - Current
Customer Service Representative
Iqor Philippines
09.2020 - 03.2023
Travel Consultant
Kiwi.com
10.2018 - 07.2020
Collections Agent
Genpact
07.2016 - 11.2017
Bachelor of Science - Hotel And Restaurant Administration
Lyceum of The Philippines University
04.2001 -
Bachelor of Science - Mechanical And Electronics Engineering
Technological University of The Philippines
04.2001 -
High School Diploma -
Holy Redeemer School of Cavite
04.2001 -
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