John Alfred Pasiona
Bacoor
Summary
Dynamic Customer Service Representative with a proven track record at Alorica, excelling in critical thinking and technical support. Adept at troubleshooting and resolving complex issues, enhancing customer satisfaction. Skilled in data entry and proficient in Microsoft Office, ensuring efficient operations and quality control in fast-paced environments.
Working in Synchrony Bank as Customer Service Representative for 2 years and 4 months and trained multiple portfolios like Sam's Club BRC and Consumer / Fraud Issues / Lowes .
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
11.2016 - 04.2022
Portfolios Handle
Security Bank
- responded to customer requests for products, services.
- card activation and rewards redeem
- card replacement / lost and stolen
T-Mobile
- collect payments in subscription like internet
- discuss bills and charges along with internet plans
Comcast
- troubleshoot internet connection
- set ticket for technician visit in power outage
Express Scripts
- refill medications
- process payment / discuss medication plan and annual enrollment for cost medicines
Horizon
- schedule in doctors office visit
- process payment in subcriptions plan like company / consumer / goverment
Education
Information Communication Technology - Programming
IETI
Starmall Alabang Muntinlipa06-2016
Skills
- critical thinking
- data entry
- microsoft outlook / excel / power point
- computer technician
- quality control
- technical support
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
Alorica
11.2016 - 04.2022
Information Communication Technology - Programming
IETI
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