JOHNADETTE HOU
PASAY CITY,Metro Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
247ai
Makati City
08.2018 - 03.2019
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Executive Administrative Secretary
Cavitex Motors
Kawit, Cavite
11.2017 - 04.2018
- Finding business leads.
- Managing employees.
- Filing and Collection of Accounts Receivables.
- Scheduled office meetings and client appointments for President and staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assistant Manager
Unicon PhilKo Inc.
Alabang City
12.2016 - 06.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Customer Service Sales Representative
IQor
Bacolod City
10.2016 - 12.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Customer Service Representative
Ubiquity Global Services Inc.
Bacolod City
01.2016 - 05.2016
- Addressed customer account discrepancies and concerns.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
Convergys Philippines
Bacolod City
07.2015 - 01.2016
- Outbound calling to customers to resolve the issue with their services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
Customer Service Sales Representative
Focus Direct Inc.
Bacolod City
11.2014 - 07.2015
- Outbound calling to customers to resolve their issue.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Increased revenue with strategic upselling of products and services to existing customers.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Educated customers on company policy.
- Processed debit and credit card payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Approved and terminated customer contracts upon request.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
No Degree - Bachelor of Science in Tourism Management
Philippine Womens University
Leon Guinto St. Malate Manila City 04.2001 -
Bachelor of Science in Tourism Management -
La Consolacion College
Bacolod City 06.2010 - 10.2014
High School Diploma -
West Negros University
Bacolod City 03.2010 - 03.2010
Skills
Report preparation
Complaint resolution
Administrative support
Money handling abilities
Account management
Stock management
Strategic sales knowledge
Recordkeeping strengths
Multi-line phone talent
Order fulfillment
International sales support
Professional telephone demeanor
Retail store support
Technical Support
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash and credit.
- Conflict Resolution - Responsible for handling clients account inquiries, accurately providing information to ensure resolution of product/service complaints and clients satisfaction.
Timeline
Customer Service Representative
247ai
08.2018 - 03.2019
Executive Administrative Secretary
Cavitex Motors
11.2017 - 04.2018
Assistant Manager
Unicon PhilKo Inc.
12.2016 - 06.2017
Customer Service Sales Representative
IQor
10.2016 - 12.2016
Customer Service Representative
Ubiquity Global Services Inc.
01.2016 - 05.2016
Customer Service Associate
Convergys Philippines
07.2015 - 01.2016
Customer Service Sales Representative
Focus Direct Inc.
11.2014 - 07.2015
Bachelor of Science in Tourism Management -
La Consolacion College
06.2010 - 10.2014
High School Diploma -
West Negros University
03.2010 - 03.2010
No Degree - Bachelor of Science in Tourism Management
Philippine Womens University
04.2001 -