Johna Diosto
Silay
Summary
Dynamic professional with extensive experience in customer service and technical support, notably with Freelancer. Proven track record in enhancing sales through effective problem-solving and critical thinking. Adept at delivering high-quality customer engagement while optimizing digital marketing strategies. Committed to maintaining exceptional service standards and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Ecommerce Shopify Support
Freelancer
New York
03.2022 - 06.2025
- Build an interactive, engaging, competent Shopify store to boost sales and increase revenue. Moreover I assist customers on emails, phone and chat support, I do managed over 50 calls per day .I have high level of customer service which I always put in mind, and which I believe is very important.
Customer Service Representative
Freelancer
Illinois
01.2019 - 02.2021
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Lead Specialist
Freelance
United States
01.2017 - 02.2019
- Devised and implemented strategies to optimize digital marketing campaigns.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Monitored industry trends to adapt strategies accordingly.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Technical Support Representative
Freelance
03.2014 - 02.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Education
Bachelor of Elementary Education - Major in Special Education
Carlo Hilado Memorial State University
Bacolod City PhilippinesSkills
- Sales
- Problem Solving
- Critical thinking
- Customer service and engagement
- High-quality customer service
- Adherence to high customer service standards
- Superb customer service skills
Personal Information
Title: Ecommerce Customer Service |Virtual Assistant | Customer Service | Sales
Timeline
Ecommerce Shopify Support
Freelancer
03.2022 - 06.2025
Customer Service Representative
Freelancer
01.2019 - 02.2021
Lead Specialist
Freelance
01.2017 - 02.2019
Technical Support Representative
Freelance
03.2014 - 02.2017
Bachelor of Elementary Education - Major in Special Education
Carlo Hilado Memorial State University
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