JOHN XAVIER S. YBANEZ

Highly motivated and customer-centric Customer Support Specialist with over 5 years of experience in delivering exceptional support in the SaaS industry. Skilled in troubleshooting, issue resolution, and providing tailored solutions to ensure customer satisfaction. Proficient in using various customer support tools, CRM platforms, and SaaS applications to streamline processes and enhance user experience. Demonstrated ability to handle high-volume inquiries, collaborate cross-functionally with product and technical teams, and manage customer expectations effectively. Adept at communicating complex technical concepts to non-technical users and building long-term customer relationships. Passionate about driving product adoption, enhancing customer retention, and delivering value at every touchpoint.