Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
References
Generic
JOHN ROBERT ISIP

JOHN ROBERT ISIP

San Mateo

Summary

I am a multi skilled human being with strong problem-solving abilities and demonstrated experience designing solutions in a test-driven environment

Overview

8
8
years of professional experience

Work History

Quality Analyst

Chipote Mexican Grill
BGC
10.2023 - 01.2026
  • Working as Quality Analyst
  • POS Install
  • Software and Hardware Issue for POS
  • IP Configuration
  • Network Troubleshooting
  • Telephone Lines Troubleshooting
  • Pinpad Troubleshooting
  • Active Directory
  • Enterprise Menu Management
  • Evaluated food safety processes to ensure compliance with health regulations.
  • Implemented quality control measures to enhance product consistency and customer satisfaction.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Led training sessions for staff on quality standards and best practices.
  • Generated detailed reports on quality metrics to inform strategic decision-making processes.
  • Analyzed quality and performance data to support operational decision-making.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Technical Support Representative

Netflix
UP DILIMAN
09.2022 - 04.2023
  • Working as Technical Support Representative
  • Sales and product information
  • Password reset assistance
  • Billing inquiries and support
  • Troubleshooting error codes and technical issues
  • Account information and management
  • 24/7 Intouch
  • Resolved technical issues for streaming services, ensuring optimal customer satisfaction.
  • Provided expert guidance on device compatibility and troubleshooting procedures.

Web Consultant

GoDaddy
MANDALUYONG
01.2022 - 06.2022
  • Working as Web Consultant
  • Sales and product information
  • WordPress support and assistance
  • Troubleshooting website errors
  • Database issue resolution
  • Server management and support
  • DNS management and configuration
  • Remote access and support
  • Domain registration and configuration
  • Domain management and support
  • Password reset assistance
  • SSL setup and troubleshooting
  • Sutherland Global Services

Web Advisor

Hostgator
CUBAO QUEZON CITY
11.2019 - 12.2021
  • Working as Web Advisor
  • Sales and product information
  • WordPress support and assistance
  • Troubleshooting website errors
  • Database issue resolution
  • Server management and support
  • DNS management and configuration
  • Remote access and support
  • Domain registration and configuration
  • Domain management and support
  • Password reset assistance
  • SSL setup and troubleshooting
  • Concentrix

Technical Support Representative

Suncorp
01.2019 - 11.2019
  • Working as Technical Support Representative
  • Sales
  • Billing
  • Policy Renewal and Update
  • Sending Documents
  • Checking Insurance Claims the status of their claims.
  • Cancellations
  • WNS Global Services

Web Consultant

iPage
11.2017 - 05.2018
  • Working as Web Consultant
  • Sales and product information
  • WordPress support and assistance
  • Troubleshooting website errors
  • Database issue resolution
  • Server management and support
  • DNS management and configuration
  • Remote access and support
  • Domain registration and configuration
  • Domain management and support
  • Password reset assistance
  • SSL setup and troubleshooting
  • SPICRM

Education

PLMAR - Public Administration

Pamantasan Lungsod Ng Marikina
MARIKINA CITY
01.2016

High School -

Silangan National High School
SILANGAN SAN MATEP RIZAL
01.2014

Skills

  • CPanel/WHM Master
  • WordPress Migration
  • Backup/Restore
  • Create Website from Scratch
  • Domain Transfer
  • DNS Records Configuration
  • Setting up Domain Privacy
  • Audit processes
  • Quality improvement
  • Quality processes
  • Data analysis
  • Report creation
  • Data validation

LANGUAGE

English 90%
Tagalog 100%

Timeline

Quality Analyst

Chipote Mexican Grill
10.2023 - 01.2026

Technical Support Representative

Netflix
09.2022 - 04.2023

Web Consultant

GoDaddy
01.2022 - 06.2022

Web Advisor

Hostgator
11.2019 - 12.2021

Technical Support Representative

Suncorp
01.2019 - 11.2019

Web Consultant

iPage
11.2017 - 05.2018

PLMAR - Public Administration

Pamantasan Lungsod Ng Marikina

High School -

Silangan National High School

References

Jericho, Montoya

JOHN ROBERT ISIP