JOHN ROBERT ISIP
San Mateo
Summary
I am a multi skilled human being with strong problem-solving abilities and demonstrated experience designing solutions in a test-driven environment
Overview
8
8
years of professional experience
Work History
Quality Analyst
Chipote Mexican Grill
BGC
10.2023 - 01.2026
- Working as Quality Analyst
- POS Install
- Software and Hardware Issue for POS
- IP Configuration
- Network Troubleshooting
- Telephone Lines Troubleshooting
- Pinpad Troubleshooting
- Active Directory
- Enterprise Menu Management
- Evaluated food safety processes to ensure compliance with health regulations.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Led training sessions for staff on quality standards and best practices.
- Generated detailed reports on quality metrics to inform strategic decision-making processes.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Technical Support Representative
Netflix
UP DILIMAN
09.2022 - 04.2023
- Working as Technical Support Representative
- Sales and product information
- Password reset assistance
- Billing inquiries and support
- Troubleshooting error codes and technical issues
- Account information and management
- 24/7 Intouch
- Resolved technical issues for streaming services, ensuring optimal customer satisfaction.
- Provided expert guidance on device compatibility and troubleshooting procedures.
Web Consultant
GoDaddy
MANDALUYONG
01.2022 - 06.2022
- Working as Web Consultant
- Sales and product information
- WordPress support and assistance
- Troubleshooting website errors
- Database issue resolution
- Server management and support
- DNS management and configuration
- Remote access and support
- Domain registration and configuration
- Domain management and support
- Password reset assistance
- SSL setup and troubleshooting
- Sutherland Global Services
Web Advisor
Hostgator
CUBAO QUEZON CITY
11.2019 - 12.2021
- Working as Web Advisor
- Sales and product information
- WordPress support and assistance
- Troubleshooting website errors
- Database issue resolution
- Server management and support
- DNS management and configuration
- Remote access and support
- Domain registration and configuration
- Domain management and support
- Password reset assistance
- SSL setup and troubleshooting
- Concentrix
Technical Support Representative
Suncorp
01.2019 - 11.2019
- Working as Technical Support Representative
- Sales
- Billing
- Policy Renewal and Update
- Sending Documents
- Checking Insurance Claims the status of their claims.
- Cancellations
- WNS Global Services
Web Consultant
iPage
11.2017 - 05.2018
- Working as Web Consultant
- Sales and product information
- WordPress support and assistance
- Troubleshooting website errors
- Database issue resolution
- Server management and support
- DNS management and configuration
- Remote access and support
- Domain registration and configuration
- Domain management and support
- Password reset assistance
- SSL setup and troubleshooting
- SPICRM
Education
PLMAR - Public Administration
Pamantasan Lungsod Ng Marikina
MARIKINA CITY01.2016
High School -
Silangan National High School
SILANGAN SAN MATEP RIZAL01.2014
Skills
- CPanel/WHM Master
- WordPress Migration
- Backup/Restore
- Create Website from Scratch
- Domain Transfer
- DNS Records Configuration
- Setting up Domain Privacy
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
- Report creation
- Data validation
LANGUAGE
English 90%
Tagalog 100%
Timeline
Quality Analyst
Chipote Mexican Grill
10.2023 - 01.2026
Technical Support Representative
Netflix
09.2022 - 04.2023
Web Consultant
GoDaddy
01.2022 - 06.2022
Web Advisor
Hostgator
11.2019 - 12.2021
Technical Support Representative
Suncorp
01.2019 - 11.2019
Web Consultant
iPage
11.2017 - 05.2018
PLMAR - Public Administration
Pamantasan Lungsod Ng Marikina
High School -
Silangan National High School
References
Jericho, Montoya